Job Description
class="ICcontentheading">
lang="EN-GB">Job Overview
style="font-size: 10pt;">Drive hotel van or designated vehicles to and
from guest destinations and transport luggage to and from guest rooms in
a prompt and safe manner.
style="font-size: 10pt;">Commercial Drivers' License with a passenger ("P")
endorsement required.
lang="EN-GB">At Holiday
Inn® we want our guests to relax
and be themselves which means we need team members to:
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class="HIBulletnospaceafter">Be you –
by being natural, professional and personable in the way you are
with people
lang="EN-GB">Get ready – by taking notice and using your
knowledge so that you are prepared for anything
class="HIBulletnospaceafter">Show you care –
by being thoughtful in the way you welcome and connect
with guests
lang="EN-GB">Take action – by showing initiative, taking
ownership and going the extra mile
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border-width: medium; padding: 0in 0in 4pt;">
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style="color: rgb(108, 160, 58);">Duties
and Responsibilities
style="font-size: 10pt;">Commercial Drivers' License with a passenger ("P")
endorsement required.
lang="EN-GB">GUEST EXPERIENCE
- Assist incoming and outgoing guests
with transporting luggage to and from guest rooms. May secure, tag, and store
luggage at guest’s request. - Respond to all guest requests for shuttle service in a prompt
and courteous manner; assist guests with luggage while boarding and off loading
the vehicle. - Respond appropriately
to guest complaints. Inform supervisor of major problems, complaints,
disturbances or dissatisfied guests. -
style="font-size: 10pt;">Operate vehicle in accordance with state laws; observe
all airport rules pertaining to shuttle vehicles. -
style="font-size: 10pt;">Perform daily inspection of vehicles; takes necessary
action to correct deficiencies or unsafe conditions; keep vehicle clean and neat
at all times. - May regularly
inspect and clear hotel entrance and surrounding areas of litter
and debris. - Perform other duties
as assigned which may include but is not limited to accepting dry cleaning
from guest and secure for pick up by dry cleaning company; delivering clean
laundry or guest mail/messages, or sundry items to guest rooms, and responding
to other special requests. - Explain
and promote hotel facilities, outlets, and services to guest, and provide
information to guests regarding local attractions
and activities. - Promote team work
and quality service through daily communications and coordination with other
departments.
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RESPONSIBLE BUSINESS
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Operate
vehicle in accordance with state laws; observe all airport rules pertaining
to shuttle vehicles.Perform daily
inspection of vehicles; takes necessary action to correct deficiencies or unsafe
conditions; keep vehicle clean and neat at all times.
style="font-size: 10pt;">May regularly inspect and clear hotel entrance
and surrounding areas of litter and debris.
style="font-family: Arial, sans-serif;">Perform
other duties as assigned which may include but is not limited to accepting dry
cleaning from guest and secure for pick up by dry cleaning company; delivering
clean laundry or guest mail/messages, or sundry items to guest rooms,
and responding to other special requests.
class="ICTextSubhead">
lang="EN-GB">FINANCIAL RETURNS
style="font-family: Arial, sans-serif;">Explain
and promote hotel facilities, outlets, and services to guest, and provide
information to guests regarding local attractions
and activities.
lang="EN-GB">PEOPLE
-
style="font-size: 10pt;">Promote team work and quality service through daily
communications and coordination with other
departments.
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QUALIFICATIONS
AND REQUIREMENTSHigh School
diploma or equivalent, plus some guest service experience or driving experience
preferred. Must speak fluent English. Other languages
preferred. Valid driver’s license required.
style="font-size: 10pt;">This job requires ability to perform
the following:
- Carrying, pushing, or lifting items
weighing up to 100 pounds - Moving
about the public areas - Handling
objects, products and computer equipment - Bending, stooping, kneeling
Other:
style="vertical-align: baseline;">Communication
skills are utilized a significant amount of time when interacting with clients,
guests and employees.
style="font-size: 10pt;">Reading and writing abilities are utilized
often.
style="font-size: 10pt;">Basic math skills are used
frequently.
style="font-size: 10pt;">May be required to work nights, weekends, and/or
holidays.
style="vertical-align: baseline;">
style="font-family: Arial, sans-serif;">The statements in this job description are intended to describe
the essential nature and level of work being performed. They are not intended
to be ALL responsibilities or qualifications of
the job.
style="font-size: 9pt;">The hourly pay range for this role is $25.00
to $26.00. This
range is only applicable for jobs to be performed in Torrance, CA.
This is the lowest
to highest pay scale we in good faith believe we would pay for this role at
the time of this posting. We may ultimately pay more or less than the posted
range, and the range may be modified in the future.
An employee’s pay position within the pay range will be based on several factors
including, but limited to, relevant education, qualifications, certifications,
experience, skills, seniority, geographic location, performance, shift, travel
requirements, sales or revenue-based metrics, and business or organizational
needs.
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We offer comprehensive
package of benefits including paid time off, medical/dental/vision insurance,
401k, and any other benefits to eligible
employees.
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You can apply for
this role through the link below (or through internal career site if you are
a current employee).
style="font-family: Calibri, sans-serif;">Note: No amount of pay is considered to be wages
or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, or any other form
of compensation that are allocable to a particular employee remains in
the Company's sole discretion unless and until paid and may be modified at
the Company’s sole discretion, consistent with
the law.
