style="font-size: 12pt;">About us:
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style="font-size: 12pt;">As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world. At InterContinental Hotels & Resorts® we want our guests
to feel special, cosmopolitan and In the Know which means we need
you to:
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normal;">
style="font-size: 12pt;">Be charming by being approachable, having
confidence and showing respect.- Stay in
the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.
style="background-color: white; color: rgb(51, 51, 51); line-height:
normal;">
style="font-size: 12pt;">Make it memorable by being knowledgeable, sharing
stories and showing your style to create moments that make people feel
special.
A Shining Star Among
Downtown Miami Hotels, the InterContinental Miami features the city's premier
accommodations, convention, and meeting facilities. Overlooking sparkling
Biscayne Bay, we provide a secure, inviting environment in a well-established
area of the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP
WORKPLACES of South Florida by the Sun Sentinel for the ninth
year.
Your day
to day:
style="color: rgb(51, 51, 51); font-family: "Times New Roman",
serif;">As the Guest
Relations Representative, you will provide a check-in/check-out
environment and hotel experience for VIP and special key guests
that distinguishes our brand from the competition and delivers superior service
and value.
name="_Hlk158029847">DUTIES
AND RESPONSIBILITIES:
-
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0in;">
style="font-size: 12pt;">Greet VIP guests and conduct special check-in
and check-out services for these guests. Communicate with Front Office
about arriving VIP guests and communicate any changes needed for their stay in
a timely and accurate manner.
style="font-family: "Times New Roman", serif;">Identify return guests and VIPs in advance. Assign premium guest
rooms and coordinate closely with other departments to forward relevant
information.
style="font-family: "Times New Roman", serif;">Deliver and/or coordinate the delivery of services and/or amenities (such
as flowers) to VIP guests. Collect and provide comprehensive
information and coordinate VIP and/or IHG One Rewards guest requests regarding
hotel services, sporting events, places of interest, restaurants, theater,
airline, transportation tickets, limousine rentals, sightseeing tours and any
other information of interest. Coordinate and/or confirm reservations
as needed.
style="font-family: "Times New Roman", serif;">Respond appropriately to guest requests and complaints. Make
appropriate service recovery gestures according to established guidelines
in order to ensure total guest satisfaction. Log all guest complaints
or concerns, coordinate the dispatch of work orders to the appropriate
department and staff, and escalate appropriate issues
to management.
style="font-family: "Times New Roman", serif;">May provide assistance with florists, couriers, mail services, rental
of small business machines, international calls, etc. for assigned
guests.
Perform other duties
as assigned.
style="font-family: "Times New Roman", serif;"> Qualifications
and Requirements:
style="font-family: "Times New Roman", serif;">High School diploma or equivalent and 1 year
of guest/customer service experience.
Hotel experience and some college preferred. Must speak fluent
English. Other languages
preferred.
This job requires ability to perform the following:
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Frequently
standing up or moving within the facility
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0in;">
style="font-size: 12pt;">Carrying or lifting items weighing up to 50
poundsHandling objects,
products and computer equipment
style="font-family: "Times New Roman", serif;">Bending, stooping, kneeling
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Other:
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vertical-align: baseline;">Communication skills
are utilized a significant amount of time when interacting with others; guests
and third parties.- Reading
and writing abilities are utilized often when compiling departmental records,
or guest registration and reservation information.
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style="font-family: "Times New Roman", serif;">Basic mathematical skills are used
frequently. - May be required to work nights, weekends,
and/or holidays.
style="font-family: "Times New Roman", serif;">Work Area:
Guest Relations Services Center.
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style="font-size: 12pt;">What
we offer:
style="font-family: "Times New Roman", serif;">The hourly pay rate for this role is $19.00 - $19.50.
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We offer a comprehensive
package of benefits including paid time off, medical/dental/vision insurance,
401(k), and many other benefits to eligible employees. Additionally, hotel
discounts worldwide are available as well as access to a wide variety
of discount programs and the chance to work with a great team of people. Most
importantly, we'll give you the room to be yourself.
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IHG is an equal opportunity
employer: Minorities/ Females/ Veterans/ Disabled.
