Agent Front Desk

Role Purpose

The moment a guest steps into one of our
hotels, they walk into a genuinely memorable experience. As a Front Desk Agent,
you’ll not only be the person they rely on to handle transactions, offer local
insights and anticipate every detail of a friction-free experience. You’ll also
create the warm atmosphere that makes our guests feel at home in any
location. 

Key Accountabilities

• Be
  the warm welcome that kicks off a memorable guest
  experience. 
• Acknowledge IHG Rewards Club members and returning
  guests, in person or on the phone 
• Take and manage guest bookings,
  up-selling opportunities and telling them about ways to improve their
  stay. 
• Handle cash and credit transactions. 
• Start
  every stay right by swiftly checking guests in and out - take IDs, hand out room
  keys, and control and release safety deposit boxes. 
• Stay one step
  ahead of guests’ needs – record and act on their preferences, and handle their
  messages, requests, questions and concerns.
• Be a trusted contact for all
  guests. Help them with anything from bill issues to local knowledge, and loop
  in management when necessary. 
• Stay safe all the time. Following
  our safety procedures, you’ll report all incidents and wear any protective gear
  needed. 
• Take pride in your appearance and place as a brand
  ambassador. 
• Always know what events and activities are on
  the day’s schedule. 
• Jump into other ad-hoc duties when your
  colleagues need your help.

Key Skills &
Experiences

• Communication skills - guests will need to come
  to you with concerns as well as compliments, so you’ll be easy to talk
  to. 
• Your problem-solving skills will turn issues into
  opportunities so every guest leaves with great memories. 
• Fluency
  in the local language - extra language skills would be great, but
  not essential. 
• Literate and tech-savvy - you’ll need a good grasp
  of reading, writing, basic maths and computers
• Flexibility - night,
  weekend and holiday shifts are all part of the job. 
• You’ll have
  a high school diploma or qualification.
  
  A college or university degree would be a bonus, but
  not essential. 
• Experience - ideally you’ll have spent at least one
  year in a front desk or guest service position. 
• Strength -
  sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg).
  This can involve bending and kneeling.

The hourly pay
rate for this role is $25. We offer a comprehensive package of benefits
including paid time off, medical/dental/vision insurance, 401k, and many other
benefits to eligible employees.