role="text">Key
Responsibilities:
data-start="692" data-end="717">
data-end="717">1. Guest Handling
data-end="1025">
data-end="794">Welcome guests warmly and ensure a smooth check-in and check-out
process
data-end="883">Provide accurate information about hotel services, facilities,
and local attractions
data-end="962">Handle guest queries, requests, and complaints promptly
and professionally
data-end="1025">Ensure a positive first and last impression for all
guests
data-end="1059">
2.
Front Desk Operations
data-end="1328">
data-end="1125">Manage reservations, room assignments, and billing
procedures
data-end="1193">Maintain proper records in the Property Management System
(PMS)
data-end="1266">Coordinate with housekeeping for room readiness and special
requests
data-end="1328">Ensure lobby and front desk area is clean
and presentable
data-end="1358">
3.
Service Standards
data-section-id="1bm2li2" data-start="1359" data-end="1420">Follow IHG / Holiday
Inn Express brand standards and SOPs
data-start="1421" data-end="1477">Maintain grooming and hygiene standards at all
times
data-end="1531">Deliver consistent and high-quality guest service
data-section-id="1xg5qbg" data-start="1533" data-end="1557">
role="text">
4.
Communication
data-section-id="1u2m498" data-start="1558" data-end="1644">Coordinate
with other departments (Housekeeping, Engineering, F&B) for guest
needs- Report
any issues or guest feedback to the supervisor
data-start="1703" data-end="1781">Maintain clear and professional communication
with guests and team members
data-start="1783" data-end="1808">
data-end="1808">5.
Cash & Billing
data-section-id="12pwvuj" data-start="1809" data-end="1867">Handle cash, card
transactions, and billing accurately
data-start="1868" data-end="1938">Ensure compliance with financial procedures
and audit requirements
data-end="1978">
Key
Skills & Competencies:
data-end="2161">
data-end="2028">Strong communication and interpersonal skills
data-section-id="vh9a4k" data-start="2029" data-end="2058">Customer-focused
attitude
data-end="2103">Basic computer knowledge (PMS preferred)
data-section-id="1xoptca" data-start="2104" data-end="2131">Problem-solving
ability
data-end="2161">Ability to work in shifts
data-start="2168" data-end="2190">
data-end="2190">Qualifications:
data-end="2314">
data-end="2243">Graduate / Diploma in Hotel Management preferred
data-section-id="rgldg2" data-start="2244" data-end="2314">Freshers
or candidates with 0–2 years of experience in hospitality
