JOB OVERVIEW:
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style="letter-spacing: -0.15pt;">Assist the Operations Manger in the supervision
of the housekeeping and laundry operation to ensure product quality standards
are met and that optimum service is provided to hotel guests according to hotel
and company business objectives.
style="font-family: "Arial Narrow", sans-serif;">DUTIES
AND RESPONSIBILITIES:
- Assist with scheduling and room cleaning assignments to ensure
proper coverage. - Assist with training of employees and ensuring
that they have the tools and equipment needed to effectively carry out their
respective job duties. Monitor performance and make
recommendations for disciplinary and other human resources-related
actions. -
style="font-family: "Arial Narrow", sans-serif;">Inspect all assigned
suites and public areas to ensure furnishings, guest rooms/suites, equipment,
linens, and public areas are clean and in good repair to meet guest
satisfaction. Advise employees of deficiencies and instruct
on corrective action. Provide adequate
retraining as needed. - Routinely perform all housekeeping duties necessary
including making beds, and vacuuming and cleaning guest suites to ensure guest
satisfaction. -
style="font-family: "Arial Narrow", sans-serif;">Respond to guest
complaints, special requests and ensure corrective action is taken to achieve
complete guest satisfaction. - Notify management when par levels
for supplies and equipment are insufficient -
style="font-family: "Arial Narrow", sans-serif;">Promote teamwork
and quality service through daily communication and coordination with other
departments. Key departmental contacts include Front Office
and Maintenance. - May maintain procedures for security of lost
and found items. - May assist with other duties
as assigned.
ACCOUNTABILITY:
style="font-family: "Arial Narrow", sans-serif;">This is the top
supervisory job in the housekeeping department. Typically
supervises small number of housekeeping and laundry employees in a small
limited-service or extended stay single site hotel with a limited range
of facilities.
Qualifications
and Requirements:
High School Diploma or equivalent plus
1year housekeeping experience including some supervisory
training/experience. Must speak fluent
English.
This job requires ability to perform
the following:
-
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items weighing up to 50 pounds and pushing and or pulling approximately 200
pounds - Frequently standing up and moving about
the facility - Frequently handling objects and equipment to maintain
the facility - Frequently bending, stooping,
and kneeling
Other:
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style="font-family: "Arial Narrow", sans-serif;">Communication skills
are utilized a significant amount of time when interacting with guests
and employees.
style="font-family: "Arial Narrow", sans-serif;">Reading and writing
abilities are utilized often when compiling departmental records, logs,
or paperwork.
style="font-family: "Arial Narrow", sans-serif;">Basic mathematical
skills are used often. Problem solving, reasoning, motivating, organizational and training
abilities are used often.May be required to work nights, weekends, and/or
holidays.
The statements
in this job description are intended to represent the key duties and level
of work being performed. They are not intended to be ALL responsibilities
or qualifications of the job. This position is classified
as non-exempt (per the Fair Labor Standards Act) and is subject to overtime
in accordance with Federal and State
Regulations.
This property is located on a US Military
Installation. Successful completion of a Federal Background check, conducted
by the Installation Visitor's Center, will be required to access
the Installation. This is necessary in order to come to the hotel for
an interview for this position. If hired, this background check will be required
to be renewed annually at minimum. DOD sponsored ID holders are not subject
to this process.
The hourly pay rate for
this role is $19.53.
We offer a comprehensive package
of benefits including paid time off, medical/dental/vision insurance, 401k,
and many other benefits to eligible employees.
