Duty Manager (Night), Crowne Plaza Changi Airport

The moment a guest enters the hotel, they will be amazed by the exceptional
service provided. As a Duty Manager (Night), you’ll deliver a memorable service
to guests by assisting and answering their enquiries that exceeds their
expectations. You’ll also create the warm atmosphere that makes our guests feel
at home in any location. You will be the person to manage the hotel's night
operations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• React and respond
  to guests to resolve their problems and also provide them with personal
  recognition
• Ensure VIPs and priority club guests receive special
  attention
• Ensures front line team members comply with FIT Marketing
  techniques, maximize sales and upsell while promoting inter-hotel sales
  and in-house facilities
• Check billing instructions and monitor guest
  credit
• Analyzes and approves discounts and rebates
• Analyze
  the rate variance report to ensure rooms revenue control
• Support
  and assist Front Office team and all departments during peak hours (greeting,
  rooming and sending off VIP guests)
• Supervises and directs Reception
  and Reservations personnel in terms of standards of conduct, uniform, hygiene
  and appearance
• Assist superior in all team member related matters
  (staffing, recruiting, training, discipline, communication)
• Ensure your
  team are properly trained according to hotel’s guidelines and quality
  standards
• Ensure all procedures are conducted safely and according
  to policies, procedures and guidelines
• Be aware of duty of care, adhere
  to occupational, health and safety legislation, policies and procedures


• Be familiar with property safety, first aid and fire and emergency
  procedures and operate equipment safely and sensibly
• Log security
  incidents and accidents in accordance with hotel requirements
• Takes
  action with the Property Management Systems (PMS) in emergency situation

What we need from you:

• Minimum 2 years
  of related work experience as a Duty Manager in a hotel.
• Knowledge –
  Be knowledgeable about Singapore and places for business travellers/
  tourists.
• Be able to work on permanent night shift
• Good
  knowledge of the Opera Property Management System

What
you can expect from us:

We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.

Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.

IHG gives every
member of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing.

framework,
we are committed to supporting wellbeing in your health, lifestyle,
and workplace.

So, join us and you’ll become part of our ever-growing
global family.