In this role, I will behave in a professional manner and set an example
to all. I will abide by Six Senses principles, core values, best practices,
guidelines and objectives, while respecting other cultures and nationalities
and projecting a positive and proactive position to help build and maintain
a strong, loyal team.
My duties and responsibilities
will include:
- Complete required departmental reports.
- Actively drive group and event sales by identifying new business
opportunities, converting leads, and contributing to the achievement
of departmental revenue targets. - Work closely with the Group & Event
Sales Manager to promptly respond to incoming group and event enquiries in
a timely and professional manner. - Prepare, customize, and issue
proposals, quotations, and contracts in line with brand standards to support
the Group & Event Sales Manager. - Plan, coordinate, and conduct site
inspections for prospective clients, ensuring a professional presentation of
the resort and its facilities to support conversion. - Ensure the booking
system, including space held, commission, and customer information,
is accurately maintained and up to date. - Manage the operational
and logistical planning of all events and large bookings from the signed
contract stage through to on-site execution and post-event
follow-up - Preparation of BEOs for all groups, weddings, and social
events; ensuring BEOs are distributed in a timely manner and contain accurate
and complete information for all relevant departments. - Attend
the weekly BEO meeting, leading and presenting assigned events, highlighting key
operational details and requirements. - Maintain regular communication
with the F&B, Reservations, Front Office, and Operations teams to ensure
alignment on pre-orders, guest preferences, and operational expectations
for each event. - Review and verify daily VIP arrivals and group movements
to ensure accurate communication with all operational teams. - Host
pre-meetings with client's pre-event to introduce the operations team
and coordinate last minute details. - Responsible post event
to close PM accounts and ensure all events are paid on time and with correct
payment details and amounts as contracted. - Proactively follow up
with clients post event for feedback. - Operate office equipment such
as fax & copy machines, phone systems, and use computers for spreadsheet,
word processing, database management, and other
applications. - Complete forms in accordance with company
procedures. - Assist in the review of work methods and procedures
in the department. - Be completely familiar with all the resort
inventory including special advantages, amenities and special features of each
room as well as all guest and public facilities. - File all
correspondence relating to group and events. - Maintain a high
standard of personal appearance, grooming and hygiene. - Knowledge of all
safety, security and emergency procedures related to my position in line
with brand and statutory requirements. - Ensure the privacy of guests,
partners and residential owners, I will apply an extra level of protection
to any sensitive personal data and use confidential information only to perform
my job. - Ensure all equipment of the department is kept clean and in good
working condition. - Upsell all resort facilities
and activities. - Attend meetings and training
as required. - Knowledge and strict adherence to LQA
standards. - Perform any additional tasks given to me
by supervisor/management.
Skills
and Experience
To execute the position of Group and Event Sales
Executive, I have the required qualifications, technical skills and experience
in a similar or greater role in luxury hotels with proven results. I possess
a minimum of a Diploma/Bachelor’s degree in Hospitality and more than two year’s
experience in sales department.
Technical skills include MS Office – Word,
Excel, PowerPoint and Outlook. I am also familiar with various hotel systems
including PMS, GDS and CRS platforms. I have knowledge of hotel/resort
and policies regarding reservations, discounts, MICE platforms.
I have an excellent command of written and spoken English with some knowledge
of the local language and customs.
