style="font-size: 12pt;">About us:
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style="font-size: 12pt;">As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world. At InterContinental Hotels & Resorts® we want our guests
to feel special, cosmopolitan and In the Know which means we need
you to:
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normal;">
style="font-size: 12pt;">Be charming by being approachable, having
confidence and showing respect.- Stay in
the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.
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normal;">
style="font-size: 12pt;">Make it memorable by being knowledgeable, sharing
stories and showing your style to create moments that make people feel
special.
A Shining Star Among
Downtown Miami Hotels, the InterContinental Miami features the city's premier
accommodations, convention, and meeting facilities. Overlooking sparkling
Biscayne Bay, we provide a secure, inviting environment in a well-established
area of the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP
WORKPLACES of South Florida by the Sun Sentinel for the eight
year.
Your day
to day:
As a Starbucks Supervisor,
you will Supervise
the service and delivery of menu items in assigned restaurant ensuring a high
level of quality and consistency. Adhere to federal, state and local
regulations concerning health safety or other compliance
requirements.
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style="font-size: 12pt; line-height: 107%;">DUTIES
AND RESPONSIBILITIES:
style="font-family: "Times New Roman", serif;">Train and schedule employees to ensure proper coverage.
Monitor performance and recommend corrective action. Alert management
of potentially serious issues.
style="font-family: "Times New Roman", serif;">Respond in a prompt and professional manner to guest requests
and complaints. Make appropriate service recovery gestures according
to established guidelines in order to ensure total guest satisfaction.
-
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0in; text-align: justify;">Oversee cash handling and check/credit policies
and procedures. -
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0in; text-align: justify;">Inspect restaurant daily to ensure high quality food and food
presentation and cleanliness.
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style="font-family: "Times New Roman", serif;">Conduct pre-shift meetings to inform staff
of daily events. Review daily specials.
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style="font-family: "Times New Roman", serif;">Ensure side work duties are complete and tables
are set before, during and after operating hours.
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style="font-family: "Times New Roman", serif;">Promote teamwork and quality service through daily communication
and coordination with other departments.
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style="font-family: "Times New Roman", serif;">May routinely greet guests and serve food
and beverage.
-
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0in; text-align: justify;">Perform other duties as assigned.
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uppercase;">Qualifications
and Requirements:
style="font-size: 12pt; line-height: 107%;">High school diploma or equivalent
and one year food service experience in a full service restaurant or similar
setting. Some college or supervisory experience
preferred.
style="font-family: "Times New Roman", serif;">This job requires ability to perform
the following:
style="font-family: "Times New Roman", serif;">Other:
style="font-family: "Times New Roman", serif;">Communication skills are utilized a significant amount of time when
interacting with customers and employees
style="font-family: "Times New Roman", serif;">Reading and writing abilities are utilized often when completing
paperwork, scheduling, and giving and receiving
instructions.
-
style="text-align: justify;">Mathematical skills,
including basic math, cash handling, are utilized
frequently. -
style="text-align: justify;">Problem solving, reasoning,
motivating, organizational and training abilities are used
often. -
style="text-align: justify;">Alcohol awareness
certification and/or food service permit or valid health/food handler card
as required by local or state government agency.
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style="font-family: "Times New Roman", serif;">May be required to work nights, weekends, and/or
holidays.
Work Area: Assigned outlet
and kitchen areas.
What we offer:
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We offer a comprehensive
package of benefits including paid time off, medical/dental/vision insurance,
401(k), and many other benefits to eligible employees. Additionally, hotel
discounts worldwide are available as well as access to a wide variety
of discount programs and the chance to work with a great team of people. Most
importantly, we'll give you the room to be yourself.
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IHG is an equal opportunity
employer: Minorities/ Females/ Veterans/ Disabled.
