About Us
style="font-family: Calibri, sans-serif;">Perched
atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco,
has welcomed generations of travelers, dignitaries, and locals with timeless
elegance, personalized service, and unforgettable experiences. As a landmark
destination, we are committed to preserving our rich heritage while continually
elevating the luxury hospitality experience for today's discerning traveler.
Joining our team means becoming part of a legacy built on service excellence,
teamwork, and genuine hospitality.
About
the Role:
The Corporate Sales Manager is responsible
for generating corporate transient revenue through proactive solicitation,
strategic account management, and cultivating strong client relationships.
This role focuses on securing volume accounts, negotiating corporate rate
agreements and RFPs, and maximizing exposure of the InterContinental Mark
Hopkins within key business markets.
Essential Duties &
Responsibilities
- Actively solicit, qualify, and secure new corporate
volume accounts to achieve or exceed revenue goals.
- Manage existing
corporate accounts through regular communication, site inspections,
presentations, and entertainment.
- Own the RFP process and respond in
a timely and thorough manner.
- Prepare individual proposals for corporate
clients.
- Develop and maintain detailed account records, traces,
and activities within Delphi and CRM systems.
- Maximize revenue
by promoting all facets of the hotel through written and verbal
communication.
- Conduct site inspections, off-site presentations,
and sales trips to key accounts.
- Participate in trade shows, community
events, and industry meetings.
- Organize and host FAM trips for major
corporate clients.
- Communicate effectively across departments to ensure
seamless service delivery.
- Support joint selling initiatives with Group
and Catering teams.
- Provide market condition and competitive landscape
feedback.
- Ensure confidentiality and proper handling of client and hotel
data.
- Maintain knowledge of hotel policies, services, and local
attractions.
- Complete Lost Business Reports and ensure follow-up
actions.
What we need from you:
-
Ability to work independently, prioritize, and manage multiple tasks in
a fast-paced environment.
- Strategic thinker with strong business acumen,
attention to detail, and takes action with sense of urgency.
-
Customer-focused with a commitment to delivering elevated service.
-
Collaborative team player with strong interpersonal skills.
-
Results-driven, adaptable, and comfortable navigating changing
environments.
Qualifications & Experience
-
Bachelor’s degree preferred or equivalent hospitality sales experience.
-
2+ years of hotel sales experience, preferably in corporate or business travel
segments.
- Understanding of corporate market trends and Bay Area business
drivers.
- Proficiency in Opera, Microsoft Office and CRM platforms such
as Delphi.
- Exceptional communication, presentation, and negotiation
skills.