Assistant Manager Front Office - The Willard InterContinental Washington
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Portugal, Ave
About Us
IHG Hotels
& Resorts is one
of the largest hotel companies in the world and one of the world’s leading hotel
and resort companies with a family of 19 brands. Our purpose – True Hospitality
for Good – comes to life in every one of our collections. With luxury
and lifestyle, we are taking it to new heights.
Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury
collection. Individually, they are icons. Together, they bring unforgettable
and unparalleled experiences to travelers in over 430 hotels and resorts in 100
countries around the world.
Each of our hotels cultivates a distinctive style and ambience where
we embrace every opportunity to give our guestsunforgettable and unparalleled
experiences.
of the most iconic hotels in the Nation’s Capital.
Since 1818, the Willard InterContinental Hotel has played host to the world’s
social and political elite. Often referred to as the ‘Residence of Presidents’,
The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities,
as well as has been the site of many historic moments in U.S. history. Located
in the heart of the nation's capital on Pennsylvania Avenue, the Willard
continues to be the hotel of choice for heads of state and leaders of
the world's business, cultural, social and political
sectors.
Our guests’ memorable
experiences have to start somewhere. So why not with you? We’re looking for
a new Assistant Front Office Manager to take ownership of delivering exceptional
first impressions – managing everything from registration and reservations
to porter and concierge services.
style="font-size: 10pt;">A little taste of your
day-to-day
be:
Engaging with guests to build personal relationships and remedy any
complaints
Conducting
regular front office inspections to ensure we’re making the right first
impression
Helping to find new ways to drive revenue from walk-ins and up-selling
at the front desk
Training team members on procedures and taking the lead during
an emergency or crisis
style="font-size: 10pt;">What we need
from you
2 years of Front Office/Guest Service experience including management
experience
Must speak
fluent English
Other languages preferred
from us
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including impressive
room discounts and some of the best training in
the business.
through the internal career site if you are a current
employee).
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance by always welcoming different backgrounds, experiences,
and perspectives.
IHG Hotels & Resorts gives every member of the team the room
they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace. So, join us and you’ll
become part of our ever-growing global family.
leading hotel groups, we’re here to deliver True Hospitality for Good.
Making our guests and colleagues feel welcome, cared for, recognised
and respected – wherever they are in the world. Want to be part of
the journey?
