Bellperson - InterContinental Suites Hotel Cleveland

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS
• Explain and promote
hotel facilities, outlets, and services to guest and provide information
to guests 
regarding local attractions
and activities. 
PEOPLE
• Promote team work and quality service
through daily communications and coordination
with other 
departments. 
GUEST EXPERIENCE
• Respond
appropriately to guest complaints. Inform supervisor of major problems,
complaints, 
disturbances or dissatisfied guests. 
• Promptly
and safely transport luggage to and from guest rooms. May secure, tag and store
luggage at 
guest’s request.
RESPONSIBLE BUSINESS
• May regularly
inspect and clear hotel entrance and surrounding areas of litter
and debris.
• Perform other duties as assigned which may include but is
not limited to accepting dry cleaning from guest and secure for pick up by dry
cleaning company; delivering clean laundry or guest mail/messages,
or 
sundry items to guest rooms, and responding to other special
requests.
QUALIFICATIONS AND REQUIREMENTS
High School diploma
or equivalent, plus some guest service experience or hotel experience preferred.
Must speak 
fluent English. Other languages preferred.
This job
requires ability to perform the following:
• Carrying, pushing, or lifting
items weighing up to 100 pounds
• Moving about the public areas
• Handling
objects such as luggage
• Bending, stooping, kneeling
Other:
•
Communication skills are utilized a significant amount of time when interacting
with clients, guests and 
employees.
• Reading and writing abilities
are utilized often when completing departmental records/logs, reading
road 
signs, etc.. 
• May be required to work nights, weekends,
and/or holidays.
The statements in this job description are intended
to describe the essential nature and level of work 
being performed.

They are not intended to be ALL responsibilities or qualifications of
the job.