Extra List, Houseperson - InterContinental Mark Hopkins

About
Us 

Perched atop historic Nob Hill,
InterContinental Mark Hopkins, San Francisco, has welcomed generations
of travelers, dignitaries, and locals with timeless elegance, personalized
service, and unforgettable experiences. As a landmark destination, we
are committed to preserving our rich heritage while continually elevating
the luxury hospitality experience for today's discerning traveler. Joining our
team means becoming part of a legacy built on service excellence, teamwork,
and genuine hospitality.

About the Role

As
a Houseperson, you play an essential behind-the-scenes role in maintaining
the cleanliness, organization, and presentation of our guest rooms and public
areas. Working closely with the housekeeping team, you help ensure our hotel
consistently delivers the exceptional standards of luxury, comfort, and service
our guests expect.

 

This position is represented by UNITE HERE Local
2.

A Little About Your
Day-to-Day

Every day is different, but you’ll
mostly:

Support Room Attendants by delivering linens,
towels, guest supplies, and amenities throughout
the hotel.
Maintain housekeeping closets, storage areas,
and service corridors in a clean, organized, and well-stocked
condition.
Respond promptly to guest and operational requests,
including delivering amenities, cribs, rollaway beds, and other guest
items.
Collect and transport soiled linens, trash, and recycling
from guest room floors and designated areas.
Assist with deep
cleaning projects and special housekeeping assignments
as needed.
Ensure public areas, back-of-house spaces,
and employee areas remain clean, presentable,
and welcoming.
Report maintenance concerns, safety hazards, lost
and found items, and guest service opportunities to the appropriate
department.
Follow all hotel safety, sanitation, and security
procedures.
Work collaboratively with colleagues across
departments to support seamless hotel operations and exceptional guest
experiences.

What We Need
From You

Strong commitment to providing excellent
guest service.
Ability to work independently and as part of
a team in a fast-paced environment.
Strong attention to detail
and organizational skills.
Ability to communicate effectively
with guests and colleagues.
Flexibility to work various shifts,
including weekends and holidays.
Ability to frequently lift,
carry, push, and pull up to 50 pounds and remain active throughout
the shift.

What
We Prefer

Previous housekeeping, hospitality,
janitorial, or hotel experience preferred.
Experience working
in a luxury hotel or resort environment is
a plus.

Physical
Requirements

Frequent standing, walking, bending,
reaching, pushing, pulling, and lifting throughout
the shift.
Ability to safely operate housekeeping equipment
and carts.
Ability to work in a physically demanding environment
while maintaining high service standards.