First
impressions count. To get our guests’ memorable experiences off to
an unforgettable start, we’re looking for a Front Desk Agent who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.
style="font-family: "Segoe UI", sans-serif;">Your Day to Day
–
The moment
a guest steps into one of our hotels, they walk into a genuinely memorable
experience. As a Front Desk Agent, you’ll not only be the person they rely on
to handle transactions, offer local insights, and anticipate every detail of
a friction-free experience. You’ll also create the warm atmosphere that makes
our guests feel at home in any location.
style="font-size: 12pt;">Be the warm welcome that kicks off a memorable guest
experience.
style="font-family: "Segoe UI", sans-serif;">Acknowledge IHG Rewards Club members and returning guests, in person
or on the phone.
style="font-family: "Segoe UI", sans-serif;">Take and manage guest bookings, up-selling opportunities and telling
them about ways to improve their stay.
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Handle cash and credit
transactions.
style="font-family: "Segoe UI", sans-serif;">Start every stay right by swiftly checking guests in and out - take IDs,
hand out room keys, and control and release safety deposit
boxes.
style="font-family: "Segoe UI", sans-serif;">Stay one step ahead of guests’ needs – record and act on their
preferences, and handle their messages, requests, questions,
and concerns.
style="font-family: "Segoe UI", sans-serif;">Be a trusted contact for all guests. Help them with anything from bill
issues to local knowledge, and loop in management when
necessary.
style="font-family: "Segoe UI", sans-serif;">Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any
protective gear needed.
style="font-size: 12pt;">Take pride in your appearance and place as a brand
ambassador.
style="font-family: "Segoe UI", sans-serif;">Always know what events and activities are on the day’s
schedule.
style="font-family: "Segoe UI", sans-serif;">Jump into other ad-hoc duties when your colleagues need your
help.
style="font-family: "Segoe UI", sans-serif;">What We Need from You –
style="font-family: "Segoe UI", sans-serif;">In the hotel industry we cater for our guest needs 24
hours a day, 7 days a week.
Even though a shift will be assigned, in occasions we may require working
varying shift across a 7-day period, including weekends, evenings, and public
holidays.
style="font-family: "Segoe UI", sans-serif;">Communication skills - guests will need to come to you with concerns
as well as compliments, so you’ll be easy to talk to.
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Your problem-solving skills
will turn issues into opportunities, so every guest leaves with great
memories.
style="font-family: "Segoe UI", sans-serif;">Fluency in the local language - extra language skills would be great,
but not essential.
style="font-family: "Segoe UI", sans-serif;">Literate and tech-savvy - you’ll need a good grasp of reading, writing,
basic math and computers
style="font-family: "Segoe UI", sans-serif;">Flexibility - night, weekend and holiday shifts are all part of
the job.
style="font-family: "Segoe UI", sans-serif;">You’ll have a high school diploma or qualification. A college
or university degree would be a bonus, but
not essential.
style="font-family: "Segoe UI", sans-serif;">Experience - ideally, you’ll have spent at least one year in a front desk
or guest service position.
style="font-size: 12pt;">Strength - sometimes you’ll need to lift, push and pull
big objects up to 50lbs (23 kg). This can involve bending
and kneeling.
