Accounts Specialist - Temporary Assignment

JOB OVERVIEW

The Accounts Receivable (AR) Specialist – Group Billing
is responsible for managing and maintaining the hotel’s receivables, with
a primary focus on group accounts. This role ensures timely and accurate
billing, payment application, and collections, while maintaining strong
communication with clients and internal departments. The AR Specialist serves
as the liaison between the Sales, Events, and Finance teams to resolve billing
inquiries and deliver a seamless guest experience.

At
InterContinental Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:

· Be charming
by being approachable, having confidence and showing respect.

· Stay
in the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.

· Make it memorable by
being knowledgeable, sharing stories and showing your style to create moments
that make people feel special.

DUTIES AND RESPONSIBILITIES

KEY
RESPONSIBILITIES

· Prepare, review, and issue invoices for group events,
meetings, and conventions in compliance with contracts and hotel policies.

· . Audit group master accounts to ensure all charges are accurate,
authorized, and properly documented.

· Post adjustments, credits,
or corrections as needed with proper approvals.

· Monitor outstanding
receivables and ensure timely follow-up on past-due balances.

· Apply
payments accurately against guest and group accounts.

· Maintain detailed
records of correspondence and collection efforts.

· Obtain approvals
from department heads on invoices to be paid; make proper accounting entries
in ledger; reconcile discrepancies with vendors; prepare transmittal of invoices
for payment by CMH Accounting.

· Prepare or assist in the preparation
of daily bank deposits; maintain the hotel's funds to ensure that funds are
of adequate amount, kept safely and properly accounted for; provide all daily
change requirements; issue banks to cashiers and conduct periodic audits
of banks as needed. Report over/short discrepancies as per Internal Audit
Standards.

PEOPLE

· Promote teamwork and quality service through
daily communication and coordination with other departments.

Key departmental contacts include department heads throughout the hotel, for
the purpose of providing or obtaining information regarding accounts.

GUEST EXPERIENCE

· Prepare and monitor monthly aging
of accounts; prepare statements and collection letters for delinquent accounts;
make phone calls to collect accounts excessively overdue.

· Approve
and process direct billing requests; prepare all bills and mail invoice
statements as outlined per Internal Audit Standard. Research and investigate all
credit card disputes; make proper adjustments/charge backs as needed; balance
and prepare all credit card transmittals. Ensure credit card reconciliation’s
are prepared, balanced and discrepancies are resolved.

RESPONSIBLE
BUSINESS

· Responsible for maintenance of normal and routine controls
to ensure reasonable protection of company assets.

· Maintain files
of all accounting-related and/or audit documentation; may assist with clerical
duties such as typing or phone coverage.

· May perform additional
accounting-related duties such as transferring a balanced edit each day,
ensuring compliance with Internal Control Questionnaires, ensuring timely
and proper payment of employees and reconciling time records to payroll, etc.
May maintain purchase order system integrity or monitor/track other financial
control procedures or systems.

· May assist with other duties as needed
or requested.

QUALIFICATIONS AND REQUIREMENTS

High school diploma
or equivalent and 1 year experience in an accounting clerical, front office,
or reservations position or similar; or an equivalent combination of education
and work experience. Ability to speak fluent English required.

Salary:
$25 - $29

Temporary Assignment 

This job requires ability
to perform the following:

· Carrying or lifting items weighing up to 25
pounds

· Standing up and moving about the front office or other
designated areas

· Communicating with other people

· Handling
objects, supplies, boxes of merchandise, etc.

· Bending, stooping,
kneeling, crouching, reaching

Other:

· Reading
abilities are utilized often when reading invoices and work materials.

·
Mathematical skills are used frequently to perform calculations, reconcile
account balances, etc.

· Frequent contact with guests and outside vendors
is necessary to resolve billing issues or answer questions. Strong customer
service skills are required.

· May be required to work nights, weekends,
and/or holidays.