JOB
OVERVIEW:
style="font-size: 9pt; letter-spacing: -0.15pt;">Perform hotel security duties
and procedures to ensure the safety and security of guests, employees and
the property as well as the property’s assets.
style="font-size: 9pt;">.DUTIES
& RESPONSIBILITIES:
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style="font-size: 9pt;">Perform daily inspection and ensure compliance of hotel
security and safety requirements and procedures in order to protect hotel
property, employees and guests against theft, crime, threats and safety
hazards. This may include and is not limited to:
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style="font-size: 9pt;">patrolling and inspecting with specified equipment
the assigned areas to include all public areas of the property including meeting
rooms, entrances and outside building and grounds; monitoring surveillance
cameras and checking areas for unauthorized persons or vehicles and coordinating
towing of vehicles, unlocked doors and fire and safety hazards and document all
actions
style="text-align: justify;">maintaining the Security procedures
and audit/department logs that may include lost and found, storing guests’
valuables, key control, emergency procedures, health and safety hazard
procedures for all employees and guests
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style="font-size: 9pt;">ensuring all guest room doors are secured and assist
guest with room access and moving/removing guest possessions or inventory if
required
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requested
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of employees if designated by management and employees work identification
and accuracy of employee time cards as they arrive/leave
the property
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involving guests, employees and/or hotel loss and safety exposure and comply
with state and government regulations and hotel procedures to prevent/minimize
the loss from theft and other safety risk or litigation against the hotel. Such
investigations may include theft or lost items, noise complaints, assault
complaints, food poisoning complaints, intoxication incidents, other guest
complaints and safety hazard accidents and incidents. May have
to administer CPR on guest or staff member in accordance to guidelines
and communicate specified information to EMS/medical personnel
as required. Complete documented reports in accordance to Company
and hotel polices and procedures.
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style="font-size: 9pt;">Assist in training/educating employees on current safety
and security issues to ensure compliance with all Company loss control policies
and current security, and safety regulations. Inform management
of hazardous situations, emergencies or threats to the security of guests,
employees or hotel assets. Schedule preventative maintenance and repairs
to security equipment or hotel property as needed and ensure that equipment
is prepared and operational for the following day’s
work.
style="font-size: 9pt;">Record necessary and pertinent incident reports
or information to police and fire agencies involving investigations and
to Corporate Legal department, Corporate Claims Management department, insurance
agencies and outside attorneys to assist in case evaluation, settlement
or defense involving lawsuits against
the Company.
style="text-align: justify;">Respond in a courteous and prompt
manner to all guest related incidents, questions, complaints and/or requests
to ensure strong guest satisfaction.
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style="font-size: 9pt;">Promote teamwork and quality service through daily
communication and coordination with other departments. Key departmental
contacts include all hotel staff, Corporate Hotel Management Group and Corporate
Risk Management and Legal department.
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style="font-size: 9pt;">Perform other duties as assigned; such as may handle
deliveries received during non-business hours.
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Qualifications
and Requirements:High school
diploma or equivalent, plus one year of security and safety experience,
or equivalent combination of education and experience. Must speak fluent
English. Other languages preferred
style="font-size: 9pt;">This job requires ability to perform
the following:
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up to 50-100 pounds
-
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about the facility -
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and equipment to secure the facility
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and kneeling
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style="font-size: 9pt;">Other:
Communication skills
are utilized a significant amount of time when interacting with the guests
and employees.
-
style="text-align: justify;">Certification in safety and training
and/or licensed as a Security Officer or Law Enforcement Officer may
be required. Certified CPR, First Aid instructor and training in law
enforcement techniques may be required or highly
desired. -
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knowledge of local laws, investigation methods, OSHA requirements and fire codes
and life safety codes. -
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motivating, organizational and training abilities are used when an emergency
situation occurs. -
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and writing abilities are utilized in order to document or record all tasks
completed, to order supplies, to receive their instructions for the day and/or
to read safety and security procedures.
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math, are used occasionally.
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style="font-size: 9pt;">May be required to work nights, weekends, and/or
holidays.
The hourly pay rate
for this role is $18.00. We offer a comprehensive package of benefits
including paid time off, medical/dental/vision insurance, 401k, and many other
benefits to eligible employees.
