Social Event Services Manager

JOB OVERVIEW

The Social Event Services Manager
is responsible for the planning, coordination, and execution of luxury social
events hosted at the hotel. Serving as the primary point of contact for clients
from contract turnover through event completion, this position ensures
exceptional service delivery, flawless event execution, and an elevated guest
experience. The role collaborates closely with Banquets, Culinary, Sales, Front
Office, Housekeeping, and other hotel departments to exceed client expectations
and uphold the property's luxury hospitality standards.

DUTIES
AND RESPONSIBILITIES

Client & Event
Management

• Serve as
  the primary liaison for social event clients, including weddings, milestone
  celebrations, galas, social fundraisers, holiday parties, and other special
  events.
• Conduct planning meetings with clients to review event details,
  timelines, menus, room setups, décor requirements, and special
  requests.
• Build and maintain strong client relationships throughout
  the planning process and event execution.
• Anticipate client needs
  and proactively provide solutions to ensure a seamless and memorable
  experience.
• This position plays a key role in supporting guest service
  operations during peak periods and therefore often involves working evenings,
  nights, weekends, holidays, and special event dates. Flexibility in scheduling
  is essential to meet the operational needs of a luxury hotel
  environment.

Event Coordination &
Execution

• Finalize event
  details and Banquet Event Orders (BEOs) for assigned social
  events.
• Coordinate all event logistics, including room configurations,
  audiovisual requirements, transportation, amenities, entertainment, and vendor
  access.
• Oversee event setup and execution to ensure all arrangements
  align with client expectations and luxury service standards.
• Greet
  clients and key event stakeholders upon arrival and remain available throughout
  events to address requests and resolve concerns.
• Monitor service
  delivery and event flow while ensuring guest satisfaction at every
  touchpoint.
• Inform leadership of significant issues, complaints,
  or service recovery opportunities.

Revenue & Business
Growth

• Identify opportunities
  to enhance the guest experience through upselling of catering, guest rooms,
  premium services, and event enhancements.
• Support departmental revenue
  goals through exceptional client service and relationship
  management.
• Assist with post-event follow-up and client feedback
  initiatives to encourage repeat business
  and referrals.

ACCOUNTABILITY

This position
has a high degree of direct client interaction and is responsible for managing
all aspects of assigned social events from planning through completion. Success
is measured by client satisfaction, event execution quality, operational
efficiency, and revenue contribution.

QUALIFICATIONS
AND REQUIREMENTS

Education &
Experience

• Bachelor's degree
  in Hospitality Management, Event Management, Business Administration, or
  a related field experience preferred.
• Minimum of 3 years of experience
  in event management, catering, conference services, wedding planning, or luxury
  hospitality.
• Experience managing weddings and high-end social events
  strongly preferred.
• Previous experience in a luxury hotel, resort,
  or conference hotel environment preferred.

PHYSICAL
REQUIREMENTS

This position requires the ability to: