About Us
Hotel Indigo
Naperville Riverwalk embodies the area's rustic charm and artistic spirit.
Boutique shops, cozy eateries, and local art with wood tones and antique touches
showcase the historic neighborhood’s unique character.
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white-space: normal; widows: 2; word-spacing: 0px;">Dive into 19th-century life
at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's
bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops
and restaurants, explore Downtown Naperville or immerse yourself in history
at Naper Settlement.
Enjoy diverse dining
at our six hotel restaurants. Stay active in our 24-hour fitness center, unwind
in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen.
Host meetings and events in our versatile venues and enjoy free parking, free
Wi-Fi, and group rates.
At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come
together for an unforgettable stay.
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white-space: normal; widows: 2; word-spacing: 0px;">Essential Duties
and Responsibilities
Our guests’ memorable experiences have
to start somewhere. So why not with you? We’re looking for a new Front Office
Supervisor to take ownership of delivering exceptional first impressions –
managing everything from registration and reservations.
A little taste
of your day-to-day:
Every day is different,
but you’ll mostly be:
● Managing and coaching your front
office team to deliver memorable guest experiences and the warmest
of welcomes
● Engaging with guests to build personal
relationships and remedy any complaints
● Conducting
regular front office inspections to ensure we’re making the right first
impression
● Helping to prepare budgets and finding
new ways to drive revenue from walk-ins and up-selling at the front
desk
● Training team members on PBX procedures and taking
the lead during an emergency or crisis
● Reporting into
the Director of Rooms you’ll manage a team of front desk employees across
several specialisms.
What We need
from you:
● Bachelor’s degree /
higher education qualification / equivalent in Hotel Management/ Business
Administration
● 3 years of Front Office/Guest Service
experience including management experience
● Must speak
fluent English
● Other languages
preferred
What you can expect
from us:
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone
and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences,
and perspectives.
IHG gives every member of
the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our
myWellbeing
framework, we are committed to supporting wellbeing
in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
