Job Description
At
lang="EN-GB">InterContinental Hotels & Resorts®
lang="EN-GB">we want our guests to feel special, cosmopolitan and In the Know
which means we need you to:
-
class="ICBulletnospaceafter">Be charming
by being approachable, having confidence and showing
respect.
lang="EN-GB">Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking
ownership
of getting things
done.
Make
it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel special.
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lang="EN-GB">Job Overview
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Deliver room service food and beverage orders to guest
rooms, replenish and count mini bar inventory; also assist in the maintenance
of room service area and equipment.Duties
and Responsibilities
style="font-size: 10pt;">Complete guest payment transactions as outlined in cash
and charge procedures. Document legibly the guest’s order
information on guest checks.
-
style="text-align: justify;">May answer room
service phones and record orders; utilize up-selling techniques to increase
sales. Promote teamwork and quality service
through daily communication and coordination with other departments.
Coordinate VIP amenity deliveries with appropriate
departments.
-
style="text-align: justify;">Alert Management of any service and/or safety issues.
style="font-size: 10pt;"> Make appropriate service recovery gestures according
to established guidelines in order to ensure total guest
satisfaction. -
style="text-align: justify;">Delivers and serves
food and beverages to hotel guest’s room; set up and serve the order in
the guest’s room according to specifications and standards.
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style="font-size: 10pt;">Describe all menu items; methods of preparation
and prices as needed. Work within policy to accommodate
guest’s special food requests.
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style="font-size: 10pt;">Delivery and retrieval of room service
trays.
Prepare room service trays according
to company specifications.
-
style="text-align: justify;">Re-stocking of mini bar throughout the shift and make sure that all HOT
SOS requests are being taken care of in a timely
manner. -
style="text-align: justify;">Performs set-up
and closing side-work; stock service station, make coffee, etc.
Preset trays as necessary; prepare flatware “roll-ups”.
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style="text-align: justify;">Prep work for amenities, cutting cheese, bread and other necessary
products -
style="text-align: justify;">Deliver and retrieve amenities, pick up trays from landing and guest
floors -
style="text-align: justify;">Polishing glassware
class="ortl-align-justify">Making / refilling coffee and ice tea
throughout the day
-
style="text-align: justify;">Utilizing tablets to complete assignments of re-stocking minibars
and ambient cubes in every room
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style="font-size: 10pt;">Retrieve trays from guest rooms and hallways within
prescribed time period.
-
style="text-align: justify;">May assist
with other duties as assigned.
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lang="EN-GB">QUALIFICATIONS AND REQUIREMENTS
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Basic reading,
writing and math skills and food service experience with general knowledge
of restaurant operations
style="font-size: 10pt;">This job requires ability to perform
the following:
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style="font-size: 10pt;">Carrying or lifting items weighing up to 50
pounds
Moving about
the kitchen
Handling food objects, products
and utensils
Bending, stooping,
kneeling
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Other:
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style="text-align: justify;">Communication skills
are utilized a significant amount of time when interacting with guests, cooks,
and supervisor.
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certification and/or food service permit or valid health/food handler card
as required by local or state government agency.
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Reading and writing abilities
are utilized often when taking orders, completing paperwork,
etc.
Basic math
skills are frequently used when handling cash and credit.
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style="font-size: 10pt;">May be required to work nights, weekends, and/or
holidays.
