Front Desk Supervisor
Negotiable
Location
United States, New Orleans
Job Description
First impressions count. To get our guests’ memorable experiences off to
an unforgettable start, we’re looking for a Front Desk Supervisor who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.
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Job Summary
The Front Desk
Supervisor oversees the daily operations of the hotel front desk, ensuring
guests receive outstanding service from check-in through check-out. This role
supervises front desk staff, resolves guest concerns, maintains operational
standards, and assists in maximizing room revenue and guest
satisfaction.
A little taste of your
day-to-day:
- Supervise and support front desk agents during all
shifts. - Ensure efficient guest check-in and check-out
procedures. - Handle guest complaints, special requests, and service
recovery situations professionally. - Train, coach, and mentor front desk
employees on policies, procedures, and customer service
standards. - Monitor reservations, room assignments, and occupancy
levels. - Assist with scheduling and staffing of the front office
team. - Balance cash transactions, review reports, and ensure accurate
billing procedures. - Ensure compliance with hotel, brand, and safety
standards. - Act as Manager on Duty when required and coordinate
with housekeeping, maintenance, and other
departments.
What We need
from you:
- High school diploma or equivalent required; college coursework
in hospitality preferred. - Previous hotel front desk experience required;
supervisory experience preferred. - Strong customer service
and communication skills. - Ability to multitask and solve problems in
a fast-paced environment. - Knowledge of hotel property management systems
and Microsoft Office. - Ability to work evenings, weekends, holidays,
and varied shifts.
Requirements:
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- Deliver exceptional guest service
and maintain high guest satisfaction scores. - Support achievement
of hotel occupancy and revenue goals. - Maintain accurate guest records
and financial transactions. - Foster a positive, productive,
and professional front desk team environment.
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- Leadership and team
development - Conflict resolution
- Guest relations
- Cash
handling and auditing - Scheduling and staff management
- Attention
to detail - Organizational skills
- Problem-solving
abilities - Effective verbal and written communication
- Teamwork
and collaboration
What you can expect
from us:
We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences,
and perspectives.
IHG gives every member
of the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
