Front Desk Agent - The Willard InterContinental Washington
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Portugal, Ave
About Us
IHG Hotels
& Resorts is one
of the largest hotel companies in the world and one of the world’s leading hotel
and resort companies with a family of 19 brands. Our purpose – True Hospitality
for Good – comes to life in every one of our collections. With luxury
and lifestyle, we are taking it to new heights.
Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury
collection. Individually, they are icons. Together, they bring unforgettable
and unparalleled experiences to travelers in over 430 hotels and resorts in 100
countries around the world.
Each of our hotels cultivates a distinctive style and ambience where
we embrace every opportunity to give our guestsunforgettable and unparalleled
experiences.
of the most iconic hotels in the Nation’s Capital.
Since 1818, the Willard InterContinental Hotel has played host to the world’s
social and political elite. Often referred to as the ‘Residence of Presidents’,
The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities,
as well as has been the site of many historic moments in U.S. history. Located
in the heart of the nation's capital on Pennsylvania Avenue, the Willard
continues to be the hotel of choice for heads of state and leaders of
the world's business, cultural, social and political
sectors.
First impressions count. To get our
guests’ memorable experiences off to an unforgettable start, we’re looking for
a Front Desk Agent who can make transactions feel seamless, offer exceptional
local insights, and anticipate every request to make our guests feel right
at home.
Every day is different, but you’ll
mostly be:
Kicking off truly memorable guest
experiences with the warmest of welcomes
Making the check-in
and check-out process feel swift and seamless
What we need from you
Communication skills - guests will need to come to you with concerns
as well as compliments, so you’ll be easy to talk
to
Your problem-solving
skills will turn issues into opportunities, so every guest leaves with great
memories
Fluency in the local
language - extra language skills would be great, but
not essential
Literate
and tech-savvy - you’ll need a good grasp of reading, writing, basic math
and computer skills
What you can expect from us
The hourly pay rate for this role is $26.79.
This rate is only applicable for jobs to be performed in Washington, DC. This
is the starting rate we in good faith believe we would pay for this role at
the time of this posting. We may pay more or less than the posted rate, and
the rate may be modified in the future. An employee’s pay position within
the pay range will be based on several factors including, but limited
to, relevant education, qualifications, certifications, experience, skills,
seniority, geographic location, performance, shift, travel requirements, sales
or revenue-based metrics, and business or organizational
needs.
through the internal career site if you are a current
employee).
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance by always welcoming
different backgrounds, experiences, and perspectives.
the room they need to belong, grow and make a difference in a collaborative
environment. We know that to work well, we need to feel well – both inside
and outside of work – and through our myWellbeing framework, we are committed
to supporting wellbeing in your health, lifestyle, and workplace. So, join
us and you’ll become part of our ever-growing global family.
leading hotel groups, we’re here to deliver True Hospitality for Good. Making
our guests and colleagues feel welcome, cared for, recognised and respected –
wherever they are in the world.
Want to be part of the journey?
Don't quite
meet every single requirement, but still believe you'd be a great fit for
the job? We'll never know unless you hit the 'Apply' button. Start your journey
with us today.
