Overnight Front Desk Agent - The Willard InterContinental Washington
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Portugal, Ave
About Us
IHG Hotels
& Resorts is one
of the largest hotel companies in the world and one of the world’s leading hotel
and resort companies with a family of 19 brands. Our purpose – True Hospitality
for Good – comes to life in every one of our collections. With luxury
and lifestyle, we are taking it to new heights.
Five visionary brands -
InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton
Hotels - make up our luxury collection. Individually, they are icons. Together,
they bring unforgettable and unparalleled experiences to travelers in over 430
hotels and resorts in 100 countries around the world.
Having recently added a host
of incredible properties to our portfolio, we now stand as one of the world’s
leading luxury operators.
Each of our hotels cultivates a distinctive style and ambience where we embrace
every opportunity to give our guests unforgettable
and unparalleled experiences.
About the hotel
The Willard InterContinental
Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since
1818, the Willard InterContinental Hotel has played host to the world’s social
and political elite. Often referred to as the ‘Residence of Presidents’,
The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities,
as well as has been the site of many historic moments in U.S. history. Located
in the heart of the nation's capital on Pennsylvania Avenue, the Willard
continues to be the hotel of choice for heads of state and leaders of
the world's business, cultural, social and political
sectors.
About the Overnight Front Desk Agent
position
experiences off to an unforgettable start, we’re looking for an Overnight Front
Desk Agent who can make transactions feel seamless, offer exceptional local
insights, and anticipate every request to make our guests feel right
at home.
Every night is different, but you’ll
mostly be:
Kicking off truly memorable guest
experiences with the warmest of welcomes
Making the check-in
and check-out process feel swift and seamless
Assisting
in running the overnight reports
from you
Communication skills -
guests will need to come to you with concerns as well as compliments, so you’ll
be easy to talk to
Your
problem-solving skills will turn issues into opportunities, so every guest
leaves with great memories
Fluency in the local language - extra language skills would be great,
but not essential
Literate
and tech-savvy - you’ll need a good grasp of reading, writing, basic math
and computer skills
What you can expect from us
The hourly pay rate for this role is $26.79. This rate is only applicable
for jobs to be performed in Washington, DC. This is the starting rate we in good
faith believe we would pay for this role at the time of this posting. We may pay
more or less than the posted rate, and the rate may be modified in the future.
An employee’s pay position within the pay range will be based on several factors
including, but limited to, relevant education, qualifications, certifications,
experience, skills, seniority, geographic location, performance, shift, travel
requirements, sales or revenue-based metrics, and business or organizational
needs.
or compensation until earned, vested, and determinable.
The amount and availability of any bonus, commission, or any other form
of compensation that are allocable to a particular employee remains in
the Company's sole discretion unless and until paid and may be modified at
the Company’s sole discretion, consistent with the law.
Our mission is to welcome everyone
and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance by always welcoming different backgrounds,
experiences, and perspectives.
IHG Hotels & Resorts gives every member of the team the room
they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace. So, join us and you’ll
become part of our ever-growing global family.
As one of the world’s leading hotel groups, we’re here to deliver True
Hospitality for Good.
Making our guests and colleagues feel welcome, cared for, recognised
and respected – wherever they are in the world. Want to be part of
the journey?
