Mgr Conference and Events

• Negotiate food and beverage prices, function space, and hotel services
  within approved departmental booking guidelines.  Confirm in writing to
  the client and all affected hotel departments all group requirements via
  catering contract terms, addendums, confirmation of pricing, group resumes,
  and/or banquet event order. 
• Work with catering staff to service
  and solicit new business.  Up-sell client events and manage function space
  and room block inventory as assigned.
• Assist in
  the preparation of the departmental budget and implementation of the hotel’s
  catering and conference strategy.

• May assist
  in developing and implement sales actions plan as assigned.  May also
  participate in the annual budgeting and planning
  process.

   

lang="EN-GB">PEOPLE:

• Work
  closely with other hotel departments to facilitate services agreed upon by
  the sales office and prospective 
style="margin-right: -5.75pt;">Promote teamwork
and quality service through daily communication and coordination with other
departments.  Key departmental contacts include all hotel
departments.     
• Interact with outside
  contacts:
  • Guests – to ensure their total
    satisfaction
  • style="font-size: 10pt;">Meeting planners, wholesalers, corporate accounts,
    travel agencies, ad agencies, etc. – to ensure repeat business, follow up
    on events, and generate new business 
  • Other contacts as needed (Professional
    organizations, community groups).
• As needed, assist the client in menu
  planning, food and beverage coordination, table arrangements, decorations,
  traffic flow, room set-up, group room blocks and VIP services, etc.   
   
• Welcome group contact upon arrival at function
  and ensure guest satisfaction.
• Follow up with clients regularly during
  and after departure to ensure satisfaction and secure future
  bookings.
• Monitor and ensure all functions are set up,
  refreshed, and broken down in compliance with scheduled times and departmental
  procedures.
• style="font-size: 10pt; letter-spacing: -0.15pt;">Work in a timely manner
  to execute and distribute all Banquet Event Orders (BEO) and contracts
  as designated by sales.

• Facilitate tastings, along with conduct hotel
  and banquet facility tours and entertain qualified clients in accordance
  with company and property policies.

• Maintain
  client files and update information daily in accordance with established
  departmental policies and procedures.      Review daily postings
  of charges to master accounts of clients and resolve any discrepancies,
  or process necessary adjustments.  Review final bill prior to presenting
  to client.  Complete post-conference reports of events for senior
  management, and complete other reports as needed or requested.
style="margin-right: -5.75pt;">Report and communicate Meeting event needs between the client
and hotel.
• Prepare and distribute amenity request forms
  for specified clients.  Obtain designated approvals and follow-up
  on delivery.
• style="font-size: 10pt; letter-spacing: -0.15pt;">Check function room set-ups
  prior to guest arrival, ensuring all details are in agreement with client’s
  requirements and hotel standards.  Ensure deficiencies are corrected
  by appropriate personnel.
  • style="margin-bottom: 0.0001pt; margin-right: -5.75pt; margin-top: 0in;"> style="font-size: 10pt;">May perform other duties
    as assigned.

lang="EN-GB">GUEST EXPERIENCE

style="margin-right: -5.75pt;">As needed, assist
the client in menu planning, food and beverage coordination, table arrangements,
decorations, traffic flow, room set-up, group room blocks and VIP services,
etc.     
• style="font-size: 10pt; letter-spacing: -0.15pt;">Welcome group contact upon
  arrival at function and ensure guest satisfaction.
style="margin-right: -5.75pt;">

Follow up
with clients regularly during and after departure to ensure satisfaction
and secure future bookings.