People & Culture Director - InterContinental San Antonio Riverwalk

About InterContinental San Antonio Riverwalk
Perfectly
positioned on the San Antonio River Walk between the heart of downtown and
The Pearl District, InterContinental San Antonio Riverwalk offers a luxury stay
with effortless access to the city's celebrated restaurants, cultural
attractions, and vibrant neighborhoods. Discover thoughtfully designed 390 rooms
, exceptional dining, and elevated hospitality in one of San Antonio's most
connected luxury destinations.

Role
Purpose

As People & Culture Director, you’ll drive HR
and initiatives such as hiring, benefits, employee relations and training
programmes, to ensure compliance for hotel team members. You’ll also promote
a positive team culture whilst ensuring colleagues deliver a guest experience
that is unique and brings the brand to life. You'll also coach the General
Manager and leadership team on all people-related issues.
 

Key
Accountabilities

People 

• Create programmes
  to foster a positive work environment for all employees. Support and administer
  an annual team member satisfaction survey. 
• Educate and train
  managers on HR disciplines to foster productivity and enhance
  performance 
• Welcome and conduct new team member
  orientation. 
• Oversee maintenance of accurate and up-to-date
  personnel files and records for all employees. 
• Ensure hiring
  standards and applicable laws and regulations are followed.
• Build great
  relations with outside
  contacts. 

Financial 

• Help create and work
  within the HR budget.  
• Monitor staffing and labour standards
  to manage costs. 
• Mitigate financial risks associated with employee
  relations issues.  
• Identify and analyse local compensation
  and benefits practices to ensure financial
  competitiveness. 

Guest Experience

• Develop creative
  ways to inspire and motivate team members to provide guests with a unique
  experience. 
• Make time to interact with guests to hear feedback
  and build relationships to understand how team members can increase guest
  satisfaction. 
• Work with department managers to develop initiatives
  to reach service standards and drive continuous improvement in the guest
  experience. 

Responsible Business

• Develop awareness
  and reputation of the hotel and the brand in the local community and promote
  team member involvement in local community.  
• Ensure compliance
  with relevant employment laws and hotel or company policies
  and procedures. 
• Research and investigate all workplace issues
  to discover facts, identify potential risks to the hotel or company,
  and facilitate resolution through your employee relations
  programmes. 
• Collect and maintain data from exit interviews,
  turnover statistics, absenteeism reports to identify trends, training needs,
  and supervisory issues. 
• In a union environment, may manage labour
  relations and represent the hotel in grievances, mediations, arbitrations
  and contract negotiation.  
• Other ad-hoc duties – unexpected
  moments when we have to pull together to get a task
  done.

Accountabilities

This is the top HR role in a large,
luxury, resort, or major flagship hotel with extensive facilities and services,
a number of major outlets, and catering and convention facilities.

Typically manages HR colleagues and admin team. 

Key Skills
& Experiences

• Bachelor’s degree / higher education
  qualification / equivalent  
• 4 years’ of related
  experience in HR  
• Some supervisory experience also preferred
   
• Professional HR designation preferred
• Ability to maintain
  confidentiality to the extent possible in all HR related matters
   
• Must speak local language(s)  
• Other languages
  preferred 

What you can expect
from us:

We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business. 

Our mission is to welcome everyone and create
inclusive teams where we celebrate difference and encourage colleagues to bring
their whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance. Always welcoming different backgrounds, experiences,
and perspectives. 

IHG gives every member of the team  the room
they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing framework, we are committed to supporting
wellbeing in your health, lifestyle, and workplace.  

So, join
us and you’ll become part of our ever-growing global
family.

Salary Range: $120,000-130,000 USD