Front Desk Agent Overnight
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Portugal, Ave
JOB OVERVIEW:
AND RESPONSIBILITIES:
a friendly, prompt and professional
manner.
Answer phones in a prompt and courteous manner.
Complete and transmit daily accounting reports and prepare them
for review by hotel management
Communicate any outstanding guest requests or issues
to management that may require
additional
monitoring or follow-up.
Respond appropriately to guest
complaints. Make appropriate service recovery gestures
in order
to ensure total guest
satisfaction.
guest reservations for individuals and/or groups that are requested either
by
phone or from within
the hotel; process cancellations, revisions, and information updates
on
changes.
other
departments.
Perform other duties as assigned including guest room tours,
concierge services, special guest requests,
etc.
and Requirements:
High School diploma or equivalent, plus
one year front desk/guest service experience. Some college
preferred. Must speak fluent English.
Other languages preferred.
ability to perform the following:
Frequently standing up behind the desk and front office
areas
Carrying or lifting items weighing up to 50
pounds
Handling objects, products and computer
equipment
Use a keyboard to operate various property management
and reservations systems, etc.
Communication skills are utilized a significant amount of time when
interacting with guests and employees.
are used frequently.
Problem solving, reasoning, motivating and training abilities
are often used.
the overnight shift
May
be required to work other shifts, weekends, and/or
holidays.
Office
The statements in this job description are intended
to represent the key duties and level of work being performed. They
are not intended to be ALL responsibilities or qualifications of the job.
This position is classified as non-exempt (per the Fair Labor Standards
Act) and is subject to overtime in accordance with Federal and State
Regulations.
property is located on a US Military Installation. Successful completion of
a Federal Background check, conducted by the Installation Visitor's Center,
will be required to access the Installation. This is necessary in order to come
to the hotel for an interview for this position. If hired, this background check
will be required to be renewed annually at minimum. DOD sponsored ID holders
are not subject to this process.
