Job Description
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Welcome the World with Elegance at InterContinental® Boston –
Where Every Guest’s Journey Begins with You.
style="font-family: "Arial Narrow", sans-serif;">At IHG Hotels &
Resorts, we believe hospitality is an art—and every team member brings their
unique creativity, care, and spirit to the canvas. Whether you're drawn to
the rhythm of fine dining or the joy of creating seamless guest experiences,
we invite you to be part of something exceptional. We’re looking for individuals
who take pride in precision, celebrate service, and thrive in a refined,
collaborative environment.
For over 70 years, the InterContinental® brand
has defined worldly sophistication and timeless elegance. As a flagship
property, InterContinental® Boston continues that tradition. Named one of
the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon
of luxury on Boston’s historic waterfront.
style="font-family: "Arial Narrow", sans-serif;">We offer 424
beautifully appointed guestrooms, stunning skyline and harbor views,
a full-service spa and wellness club, premier event space, and a variety
of globally inspired dining experiences.
We invite passionate professionals to help us write the next chapter in our
legacy of excellence.
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Job
OverviewPrepare beverages and/or serve food for the customer in a prompt
and courteous manner while maintaining a high level of quality
and consistency.
lang="EN-GB" style="font-size: 12pt;">At
lang="EN-GB" style="font-size: 12pt;">InterContinental Hotels &
Resorts® we
want our guests to feel special, cosmopolitan and In the Know which means
we need you to:
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lang="EN-GB" style="font-size: 12pt;">Be charming by
being approachable, having confidence and showing
respect.
-
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style="font-size: 12pt;">Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking
ownership
of getting things
done. -
style="text-align: justify;">Make
it memorable by being knowledgeable, sharing stories and showing your
style to create moments that make people feel
special.
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Duties
and Responsibilities
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pleasantly as they approach the bar; promote house drinks and utilize up-selling
skills to maximize revenues.
-
style="text-align: justify;">Prepare beverages requested by customers. Adhere to established
pouring standards and drink recipes to provide a consistent product to
the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if
applicable. -
style="text-align: justify;">Monitor guest behavior and guest alcohol consumption to determine
when alcohol service to the guest should cease; notify management of incidents
involving excessive alcohol consumption or impaired condition of customers;
check identification whenever the age of a guest requesting an alcoholic
beverage service is questionable.
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style="letter-spacing: -0.2pt;">Alert Management of any service and/or safety
issues. Make appropriate service recovery gestures according
to established guidelines in order to ensure total guest
satisfaction.
-
style="text-align: justify;">Set up bar including all liquor, mixers, ice, garnishes, glassware
and supplies. Perform pre- and post-shift side-work
(empty/fill ice-bins, prepare garnishments, replenish/store snacks,
etc.). Requisition all necessary supplies.
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style="font-family: "Arial Narrow", sans-serif;">Inventory unused
liquor and beverages. Ensure that all liquor is properly
secured before, during, and at close of shift.
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style="font-family: "Arial Narrow", sans-serif;">Obtain, count
and secure bartender’s bank; receive cash and credit payments from customers;
give accurate change and balance cash drawer at end of shift.
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style="font-family: "Arial Narrow", sans-serif;">Inspect bar daily
for cleanliness and attractiveness and inspect all equipment and machinery
for proper operation. Sweep and mop bar floor after
shift. Wipe down counters, equipment, stools, chairs, tables,
and other areas as required.
-
style="text-align: justify;">Promote teamwork and quality service through daily communication
and coordination with other departments.
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style="font-family: "Arial Narrow", sans-serif;">Perform other duties
as assigned.
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lang="EN-GB">QUALIFICATIONS AND REQUIREMENTS
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Basic reading, writing, and math skills.
Knowledge of liquor brands, beer, wine, champagne, non-alcoholic
beverages, designated glassware, preparation methods
and garnishments. Formal bartending training
preferred. Must meet state legal age
requirements. Must speak fluent English.
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This job requires the ability to perform
the following:
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or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles,
etc)
Remain stationary for extended periods of time
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lounge and kitchen
-
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Other:
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are utilized a significant amount of time when interacting with guests, wait
staff, cooks, and supervisor.
-
style="text-align: justify;">Alcohol awareness certification and/or food service permit or valid
health/food handler card as required by local or state government
agency. Reading and writing abilities
are utilized often when taking orders, describing cocktail items, completing
paperwork, etc.
-
style="text-align: justify; vertical-align: baseline;">Basic math skills
are frequently used when handling cash and credit.
class="ortl-align-justify">May be required to work nights, weekends, and/or
holidays.
WORK AREA:
Bar, lounge area, kitchen and other F&B
areas
Health and Safety:
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Follow safe work procedures as outlined
in Departmental Policy and Procedures manuals, including the use of personal
protective equipment.
style="text-align: justify; vertical-align: baseline;">Know and comply
with all Occupational Health & Safety regulations, as per the Occupational
Health and Safety Act and Ministry of Labour.
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Report all injuries or illnesses to a supervisor or manager
immediately.
Participate in Joint Health and Safety
Committee by bringing health and safety concerns or issues to the attention
of the committee.
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-0.15pt;">NOTE:
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A review of this description has excluded the marginal functions
of the position that are incidental to the performance of fundamental job
duties. All duties and requirements are essential job
functions.
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text-align: justify;">This job
description in no way states or implies that these are the only duties to
be performed by the employee occupying this position. Employees will
be required to perform any other job-related duties assigned by their
supervisor.
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text-align: justify;">This document
does not create an employment contract, implied
or otherwise.
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The statements
in this job description are intended to describe the essential nature and level
of work being performed. They are not intended to be ALL responsibilities
or qualifications of the job.
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Be the Voice
of True Hospitality
If you believe that luxury lives in
the details, and that guest interactions are opportunities to deliver elegance,
connection, and meaning we invite you to join our world-class team. Help
us deliver Forbes-level experiences, one guest at a time.
style="font-family: "Arial Narrow", sans-serif;">At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to an individual's, race, color, ethnicity, national origin,
religion, sex, sexual orientation, gender identity or expression, age,
disability, marital or familial status, veteran status or any other
characteristic protected by law
