Do You See Yourself
as a Front Desk Agent?
style="font-size: 12pt;">Welcome the World with Elegance
at InterContinental® Boston – Where Every Guest’s Journey Begins
with You.
style="font-family: "Times New Roman", serif;">At IHG Hotels & Resorts, we believe hospitality is an art—and every
team member brings their unique creativity, care, and spirit to the canvas.
Whether you're drawn to the rhythm of fine dining or the joy of creating
seamless guest experiences, we invite you to be part of something exceptional.
We’re looking for individuals who take pride in precision, celebrate service,
and thrive in a refined, collaborative environment.
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Hotel
Overview
style="font-family: "Times New Roman", serif;">For over 70 years, the InterContinental® brand has defined worldly
sophistication and timeless elegance. As a flagship property, InterContinental®
Boston continues that tradition. Named one of the Best Hotels in the World
by Condé Nast Traveler, our hotel is a beacon of luxury on Boston’s historic
waterfront.
style="font-family: "Times New Roman", serif;">We offer 424 beautifully appointed guestrooms, stunning skyline
and harbor views, a full-service spa and wellness club, premier event space,
and a variety of globally inspired dining experiences.
We invite passionate professionals to help us write the next chapter in our
legacy of excellence.
style="font-family: "Times New Roman", serif;">Position Overview
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As a Front Desk Agent,
you are the orchestrator of first impressions, the elegant voice,
the knowledgeable guide, the steady presence who ensures that every arrival
feels like a homecoming. From the moment guests step into our lobby to the time
they depart, you’ll be their trusted host and concierge, creating personalized,
polished, and frictionless experiences.
style="font-size: 12pt;">Key
Responsibilities
- Greet guests with poise,
professionalism, and warmth, embodying a luxury welcome
style="line-height: normal;">Manage check-ins
and check-outs with accuracy, efficiency,
and attentiveness-
style="font-family: "Times New Roman", serif;">Recognize IHG One Rewards members and returning guests with tailored
acknowledgment -
style="font-family: "Times New Roman", serif;">Deliver personalized service and thoughtful recommendations, anticipating
guest needs -
style="font-family: "Times New Roman", serif;">Handle cash, credit card, and billing transactions with security
and precision -
style="font-family: "Times New Roman", serif;">Resolve concerns or requests with empathy, timeliness, and a sense
of ownership -
style="font-family: "Times New Roman", serif;">Clearly document and communicate guest preferences across
departments -
style="font-family: "Times New Roman", serif;">Maintain a lobby environment aligned with Forbes luxury
standards -
style="font-family: "Times New Roman", serif;">Actively participate in daily briefings and Forbes service
training -
style="font-family: "Times New Roman", serif;">Uphold the principles of Forbes Five-Star behavior
standards, including:- Gracious,
intuitive, and sincere communication
style="line-height: normal;">Anticipatory service
and attention to detail
-
style="font-size: 12pt;">Professional demeanor, grooming, and body
language -
style="font-family: "Times New Roman", serif;">Consistent use of guest names and recognition
moments -
style="font-family: "Times New Roman", serif;">Polished service recovery and emotional
intelligence
style="font-size: 12pt;">What Sets
You Apart
style="line-height: normal;">Previous experience in
a luxury or Forbes-rated hotel preferred
style="line-height: normal;">Natural ability to build
rapport and deliver intuitive, guest-centered service
style="line-height: normal;">Fluent in English; other
languages a plus-
style="font-family: "Times New Roman", serif;">Comfortable with property management and reservation
systems -
style="font-family: "Times New Roman", serif;">Strong problem-solving, multitasking, and organizational
skills -
style="font-family: "Times New Roman", serif;">High school diploma or equivalent required; some college
preferred -
style="font-family: "Times New Roman", serif;">Ability to work a flexible schedule including evenings, weekends,
and holidays -
style="font-family: "Times New Roman", serif;">Able to lift up to 50 lbs and remain on feet for extended
periods
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What
We Offer
style="font-family: "Times New Roman", serif;">At InterContinental Boston, we reward your excellence with a work
environment designed to nurture success:
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style="font-family: "Times New Roman", serif;">Medical, dental, vision, life, and disability
insurance
style="font-family: "Times New Roman", serif;">401(k) with company match
style="font-size: 12pt;">Paid vacation, holidays, and wellness
days
style="font-family: "Times New Roman", serif;">Complimentary staff meals and dry cleaning
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IHG Employee Room Benefit
Program – Global hotel discounts
style="font-size: 12pt;">Ongoing Forbes service training
and development
style="font-family: "Times New Roman", serif;">A sophisticated, inclusive, and growth-oriented
culture
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Be the Voice of True
Hospitality
style="font-family: "Times New Roman", serif;">If you believe that luxury lives in the details, and that guest
interactions are opportunities to deliver elegance, connection, and meaning
we invite you to join our world-class team. Help us deliver Forbes-level
experiences, one guest at a time.
At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to an individual's, race, color, ethnicity, national origin,
religion, sex, sexual orientation, gender identity or expression, age,
disability, marital or familial status, veteran status or any other
characteristic protected by law
The statements in this job description
are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of
the job.
