Welcome the World
with Elegance at InterContinental® Boston – Where Every Guest’s Journey Begins
with You.
style="font-family: "Times New Roman", serif;">At IHG Hotels & Resorts, we believe hospitality is an art—and every
team member brings their unique creativity, care, and spirit to the canvas.
Whether you're drawn to the rhythm of fine dining or the joy of creating
seamless guest experiences, we invite you to be part of something exceptional.
We’re looking for individuals who take pride in precision, celebrate service,
and thrive in a refined, collaborative environment.
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Hotel
Overview
style="font-family: "Times New Roman", serif;">For over 70 years, the InterContinental® brand has defined worldly
sophistication and timeless elegance. As a flagship property, InterContinental®
Boston continues that tradition. Named one of the Best Hotels in the World
by Condé Nast Traveler, our hotel is a beacon of luxury on Boston’s historic
waterfront.
style="font-family: "Times New Roman", serif;">We offer 424 beautifully appointed guestrooms, stunning skyline
and harbor views, a full-service spa and wellness club, premier event space,
and a variety of globally inspired dining experiences.
We invite passionate professionals to help us write the next chapter in our
legacy of excellence.
style="font-family: Calibri, sans-serif;">Job Overview
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The Front Desk Supervisor
is responsible for delivering timely, professional, and exceptional experiences
for guests and colleagues in alignment with established service standards
and operational procedures.
style="font-size: 11pt;">Duties &
Responsibilities
Assist in overseeing daily front
desk operations, ensuring team members are thoroughly trained in service
standards, hotel facilities and amenities, local area information, property
management and reservation systems, and safety/emergency
protocols.
style="font-family: Calibri, sans-serif;">Monitor staff performance, provide coaching as needed, recommend
corrective actions when appropriate, and promptly escalate significant issues
to management.
style="font-size: 11pt;">Maximize hotel revenue by effectively upselling rooms
and promoting hotel offerings.
-
style="margin-right: -27pt;">Accurately handle all cash
and credit transactions, including posting charges, preparing reports,
completing deposits, and maintaining the security of assigned cash
banks.
style="font-family: Calibri, sans-serif;">Perform routine front desk functions such as guest check-in
and check-out, answering calls, managing reservations, and supporting staff
with daily tasks.
style="font-size: 11pt;">Issue and manage guest safe deposit boxes, ensuring
proper security and documentation of all keys.
-
style="margin-right: -27pt;">Promote hotel services,
facilities, and outlets, and offer accurate information on local attractions
and directions to enhance guest satisfaction. -
style="margin-right: -27pt;">Complete all opening and closing
shift responsibilities and communicate any outstanding guest needs
or operational issues to management for follow
up.
style="font-family: Calibri, sans-serif;">Respond promptly, professionally, and empathetically to guest concerns,
ensuring appropriate service recovery measures are taken in accordance
with established guidelines.
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style="margin-right: -27pt;">Foster strong teamwork
and deliver quality service through regular communication and coordination
with other departments.
style="font-size: 11pt;">Demonstrate initiative and the ability to manage
departmental responsibilities independently with limited
supervision.
style="font-family: Calibri, sans-serif;">Represent the hotel with professionalism, maintaining a positive attitude
and appropriate appearance.
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style="margin-right: -27pt;">Follow all sustainability
practices aligned with IHG and InterContinental Boston environmental
programs.
style="font-family: Calibri, sans-serif;">Perform additional duties consistent with the scope, spirit, and purpose
of the position.
style="font-size: 11pt;">Promote and exemplify company values in daily
operations and interactions.
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Qualifications &
RequirementsHigh school diploma or equivalent
required.
style="font-family: Calibri, sans-serif;">Minimum of one year of front office or guest relations experience,
including some supervisory responsibilities.
-
style="margin-right: -27pt;">Fluent in English; additional
languages preferred.
style="font-size: 11pt;">Physical
Requirements:
Ability to stand for extended
periods at the front desk and in office areas.
-
style="margin-right: -27pt;">Ability to lift and carry items
up to 50 pounds.
style="font-size: 11pt;">Ability to handle equipment, products, and computer
systems.
style="font-family: Calibri, sans-serif;">Proficiency with keyboards and property management/reservation
systems.
style="font-family: Calibri, sans-serif;">Additional Requirements
-
style="margin-right: -27pt;">Strong verbal communication
skills for frequent interaction with guests
and employees.
style="font-size: 11pt;">Proficient reading and writing
abilities.
style="font-family: Calibri, sans-serif;">Basic math competency for daily operational
tasks.
style="font-family: Calibri, sans-serif;">Demonstrated problem solving, reasoning, coaching, and training
capabilities.
style="font-size: 11pt;">Availability to work nights, weekends, and holidays
as needed.
What
We Offer
style="font-family: "Times New Roman", serif;">At InterContinental Boston, we reward your excellence with a work
environment designed to nurture success:
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style="font-family: "Times New Roman", serif;">Medical, dental, vision, life, and disability
insurance
style="font-family: "Times New Roman", serif;">401(k) with company match
style="font-size: 12pt;">Paid vacation, holidays, and wellness
days
style="font-family: "Times New Roman", serif;">Complimentary staff meals and dry cleaning
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IHG Employee Room Benefit
Program – Global hotel discounts
style="font-size: 12pt;">Ongoing Forbes service training
and development
style="font-family: "Times New Roman", serif;">A sophisticated, inclusive, and growth-oriented
culture
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Be the Voice of True
Hospitality
style="font-family: "Times New Roman", serif;">If you believe that luxury lives in the details, and that guest
interactions are opportunities to deliver elegance, connection, and meaning
we invite you to join our world-class team. Help us deliver Forbes-level
experiences, one guest at a time.
At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to an individual's, race, color, ethnicity, national origin,
religion, sex, sexual orientation, gender identity or expression, age,
disability, marital or familial status, veteran status or any other
characteristic protected by law
The statements in this job description
are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of
the job.
