Groups & Meetings Support Executive - UK&I

Role Purpose

Provides support to Regional Sales
Centers in Europe in the group inquiry and support management process
to drive conversion and revenue. Proactively support the delivery
of proposals and quotations by cross-checking product information between
hotels for all brands within IHG. Proactively grow and maximize revenue
and profit opportunities in the Groups and Meetings segment and fulfilment
of leads from assigned accounts

Key
Accountabilities

• Fulfills and, where possible, exceeds
  customer expectations in the conversion of their enquiries into an IHG-branded
  hotel with a focus on generating the best levels of revenue
• Where
  first-choice property may not be available, cross-sell the customer to another
  IHG-branded property
• Ensures accurate and timely capture of pertinent
  data into the required sales systems
• Develops and delivers the relevant
  and appropriate documentation to the customer and hotel
• Ensures
  the timely follow-up and pursuit of business with customers and stakeholders
  to drive the highest levels of conversion
• Ensures accurate and timely
  communication of the status and pertinent information of potential bookings
  to the initiator and the recipient hotel
   

Key
Skills & Experiences

• Technical skills
  and Knowledge
• Verbal and written fluency in English is
  a must.
• Strong sense of initiative, the ability to meet deadlines,
  deliver on commitments, manage and complete multiple tasks and projects
  as required.
• Proven ability in exceeding sales or other related targets,
  liaising with key stakeholders and the ability to be successful whilst working
  autonomously.
• Demonstrates clear and effective verbal and written skills
  as well as interpersonal skill required to engage with our customers and hotel
  sales teams across geographies.
• Strong problem-solving abilities,
  excellent organization and negotiation skills.
• Applicants can
  be overseas and willing to relocate in the Philippines on their own
  expense.
• Permanent mid-shift (3pm-12am or 4pm – 1am) and amenable
  to work-from-home.
• Willing to process the government mandated
  requirements.

Experience –

At
least one (1) year of business experience in Hotel Guest Relations, Hotel Sales,
Sales Operations or sales support environment.