Head Housekeeper-Candlewood Suites Fort Meade

Role Purpose

The moment a guest steps into one of our
hotels, they walk into a genuinely memorable experience. As Head
Housekeeper you’ll help the Operations Manager in supervising all aspects
of housekeeping and laundry – and ensure high standards
and maintained. 

Key
Accountabilities

People

• Manage day-to-day staffing
  requirements, plan and assign work and establish performance and development
  goals for employees. Provide mentoring, coaching and regular feedback to help
  manage conflict and improve employee performance. 
• Educate
  and train all employees in compliance with governmental and safety regulations.
  Ensure staff is properly trained and has the tools and equipment to carry out
  job duties.
• Promote teamwork and quality service through daily
  communication and coordination with other department heads. 
• May
  assist with deep cleaning projects and/or assist housekeeping staff during high
  volume periods. 

Guest Experience

• Check public
  areas, guest rooms/suites, equipment, linens are clean and in good repair advise
  team members of areas of improvements.
• Perform housekeeping duties
  necessary, including making beds as well as vacuuming and cleaning guest suites
  to ensure guest satisfaction. 
• Handle complaints and special
  requests to achieve complete guest satisfaction. 
• Comply
  with special needs and requests of the guests, VIPs and repeat
  visitors.

Financial

• Help prepare annual departmental
  operating budget and financial plans. Monitor budget and control expenses with
  a focus on increased productivity. 
• Maintain proper inventory
  levels, managing cost per room for supplies and labor (example: bed
  & bath linen reuse and laundry operation).

Responsible
Business

• Maintain and order supplies and equipment in a timely
  and efficient manner while minimizing waste and maintaining “green” initiatives
  (example: container recycling and cleaning agents). 
• May maintain
  procedures for security of lost and found items. 
• Perform other
  duties as assigned.
  
  May also serve as manager
  on duty. 

Accountabilities 

This is the top
supervisory job in the Housekeeping Department. Typically supervises a small
number of housekeeping and laundry employees. 

Key Skills
& Experiences

• High school diploma / secondary education
  / equivalent plus one year of housekeeping experience, including some
  supervisory training/experience.
• Must be able to speak local
  language(s).

The hourly pay range for this role is $21
to $23.
We offer a comprehensive package of benefits including paid time off,
medical/dental/vision insurance, 401k, and many other benefits to eligible
employees.