Sales Operations Consultant, Global Sales Functional Operations

Role Purpose

This role will provide
administrative and technical support to the Global Sales Functional Operations
team by managing CRM, reservation system, and GDSs. Ensuring data accuracy,
generating reports, and streamlining operational processes. Assist with
the implementation of sales strategies, programs,
and promotions.

Key
Accountabilities

• style="color: rgb(30, 27, 18); font-family: Calibri;">Support
  key stakeholders with ‘Ad Hoc’ requests in line with evolving sales
  requirements.
• style="color: rgb(30, 27, 18); font-family: Calibri;">Discover and identify internal operations gaps to allow Sales
  Operations Managers to achieve efficiencies
  as needed.
• style="color: rgb(30, 27, 18); font-family: Calibri;">Provide
  operational support through managing issues, discrepancies,
  and requests.
• style="color: rgb(30, 27, 18); font-family: Calibri;">Initiate and manage Rate Audits with the GDS/TPI (Third Party
  Intermediaries) for Global Sales, rate/product escalations. Conduct test
  bookings and escalate defects to appropriate internal/external support
  teams.
• Subject Matter Expert (SME)
  and point of escalation for Global Sales queries and concerns related to GRS,
  GDS/TPI and Rate Loading issues. Triages escalations through appropriate
  channels, monitors, and reports back to applicable stakeholders until the issue
  is resolved.
• Support the setup, build,
  and implementation of Global Sales programs
  and promotions
   

Key Skills
& Experiences

Education:

• A diploma or an equivalent combination of education
  and work-related experience.

Critical Expertise &
Experience:

• A
  minimum of three years of relevant experience or equivalent work experience
  in sales operations/GDS, analytics, & or sales
  enablement.
• Proven
  time management skills.
• Ability to interact on a professional level with business partners
  and key stakeholders
• Detail-oriented with good analytical
  skills.
• Excellent written
  and verbal Communication Skills.
• Advanced Excel Skills
• style="color: rgb(30, 27, 18); font-family: Calibri;">Knowledge of IHG products, rates,
  and programs.
• Knowledge and experience of Sales & Reporting Systems (i.e
  Salesforce, Tableau, GRS, GDS’s: Sabre, Worldspan,
  Apollo/Galielo)