JOB OVERVIEW
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Assist incoming and outgoing guests
in transporting luggage to and from guest rooms.
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DUTIES AND RESPONSIBILITIES
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FINANCIAL
RETURNS
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style="font-family: Arial;">Explain and promote
hotel facilities, outlets, and services to guest and provide information
to guests regarding local attractions and activities.
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style="color: rgb(55, 66, 74); font-family: Arial;">PEOPLE
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GUEST
EXPERIENCE
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style="font-family: Arial;">Respond appropriately
to guest complaints. Inform supervisor of major problems, complaints,
disturbances or dissatisfied guests.
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style="font-family: Arial;">Promptly and safely
transport luggage to and from guest rooms. May secure, tag and store
luggage at guest’s request.
RESPONSIBLE
BUSINESS
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style="font-family: Arial;">May regularly inspect
and clear hotel entrance and surrounding areas of litter
and debris.
-
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style="font-size: 10pt;">Perform other duties as assigned which may include
but is not limited to accepting dry cleaning from guest and secure for pick up
by dry cleaning company; delivering clean laundry or guest mail/messages,
or sundry items to guest rooms, and responding to other special
requests.
QUALIFICATIONS
AND REQUIREMENTS
High School diploma or equivalent, plus
some guest service experience or hotel experience preferred. Must speak
fluent English. Other languages preferred.
style="color: windowtext; font-family: Arial;">This job requires ability to perform the following:
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style="font-size: 10pt;">Carrying, pushing, or lifting items weighing up to 100
pounds
style="font-size: 10pt;">Moving about the public
areas
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as luggage
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kneeling
Other:
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Communication skills are utilized a significant amount of time when
interacting with clients, guests and employees.
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style="font-size: 10pt;">Reading and writing abilities are utilized often when
completing departmental records/logs, reading road signs,
etc.
style="color: windowtext;">May be required
to work nights, weekends, and/or holidays.
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The statements
in this job description are intended to describe the essential nature and level
of work being performed. They are not intended to be ALL responsibilities
or qualifications of the job.
