ABOUT
US
style="font-family: "Times New Roman", serif;">At InterContinental® Hotels & Resorts our role is to put the glamour
into international travel. That’s where you come in. When you’re part of
the InterContinental Hotels & Resorts brand, you’re more than just a job
title.
style="font-family: "Times New Roman", serif;">At InterContinental Hotels & Resorts we look for people who
are charming, confident, and internationally minded; people who know what
it takes to exceed guest expectations.
style="font-size: 12pt;">Be yourself and at the centre of it all. Located
in the heart of the entertainment and business districts in downtown Toronto,
InterContinental Toronto Centre currently has an opening for a Full-Time
Concierge. If you are passionate about hospitality and take pride
in offering exceptional service, we would love to have you be a part of the IHG
team! Our colleagues continue to aim higher and show they care about our
guests and each other to ensure we achieve our goal of creating great hotels
guests love.
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YOUR DAY
TO DAY Coordinate guests’ needs, requests, and inquiries to ensure superior
service and value for our guests.
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DUTIES
AND RESPONSIBILITIES-
style="font-family: "Times New Roman", serif;">Collect and provide comprehensive information and coordinate guest
requests including but not limited to hotel services, sporting events, places
of interest, restaurants, theater, airline, transportation tickets, limousine
rentals, sightseeing tours and any other information of interest. Handle
reservations and obtain/issue tickets where applicable.
style="line-height: normal; margin-bottom: 0in;">Provide
guest assistance with florists, couriers, mail services, rental of small
business machines, international calls, etc.
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style="font-family: "Times New Roman", serif;">Respond appropriately to guest concerns or complaints in a timely
manner. Communicate any outstanding guest requests or issues
to management that may require additional monitoring
or follow-up.- Maintain a neat and orderly
concierge desk and area that reflects highly on the hotel
and brand. -
style="font-size: 12pt;">Promote team work and quality service through daily
communications and coordination with other departments.
Be aware and prepare for all in-house group meetings and VIP
arrivals.
style="font-size: 12pt;">Perform other duties as assigned such as assisting
the bell stand, providing luggage, and assistance,
etc.
style="font-size: 12pt;">WHAT WE NEED
FROM YOU
High
School diploma or equivalent plus one year experience as a concierge or related
discipline, or equivalent combination of education and experience. Some
College and knowledge of locale preferred. Must speak fluent
English. Other languages preferred.
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style="font-family: "Times New Roman", serif;">This job requires ability to perform
the following:
style="line-height: normal; margin-bottom: 0in;">Carrying
or lifting items weighing up to 25 pounds
style="line-height: normal; margin-bottom: 0in;">Handling
objects such as phone, computer
keyboard
OTHER
style="font-size: 12pt;">WHAT WE OFFER
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In return for your hard
work, you can look forward to a highly competitive salary and benefits package.
What’s more, because your career will be as unique as you are, we’ll give
you all the tailored support you need to make a great start, be involved
and grow.
style="font-family: "Times New Roman", serif;">And because the InterContinental Hotels & Resorts brand belongs
to the IHG® family of brands, you’ll also benefit from all of the opportunities
that come from being part of a successful, global hospitality company with over
4800 hotels in over 100 countries around the world.
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InterContinental Toronto
Centre is an inclusive employer dedicated to building a diverse workforce.
We are committed to providing accommodations throughout the recruitment
and selection process for any qualified applicants under the respective
provincial human rights codes. Please advise the Recruiter to ensure your
accessibility needs are accommodated. Any information received relating
to accommodation will be addressed confidentially.
style="font-family: "Times New Roman", serif;">Hourly rate: $25.90
