Security Supervisor
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
United States, San Antonio
JOB
OVERVIEW:
Provide professional
and friendly security services while ensuring adherence to federal, state
and local regulations concerning OSHA, hotel emergency procedures, safety,
or other compliance requirements, as well as brand standards and local policies
and procedures.
& RESPONSIBILITIES:
staff is properly trained including service expectations, hotel facilities
and services, and safety and emergency procedures,
etc.
Monitor performance
and recommend corrective or disciplinary action. Alert management
of potentially serious issues.
security and safety requirements and procedures in order to protect hotel
property, employees and guests against theft, crime and threats. This
may include and is not limited to:
patrolling
and inspecting with specified equipment the assigned areas to include all public
areas of the property including meeting rooms, entrances and outside building
and grounds; monitoring surveillance cameras and checking areas for unauthorized
persons or vehicles and coordinating towing of vehicles, unlocked doors and fire
and safety hazards and document all actions.
and audit/department logs that may include lost and found, storing guests’
valuables, key control, emergency procedures, health and safety hazard
procedures for all employees and guests.
guest with room access and moving/removing guest possessions or inventory if
required. May be responsible for all transactions related to the issuance
of guest room master keys.
request.
inspecting purses,
packages or bags of employees if designated by management and employees
work identification and accuracy of employee time cards as they arrive/leave
the property.
Investigate
loss and safety incidents involving guests, employees and/or hotel loss
and safety exposure and help establish procedures to prevent/minimize the loss
from theft and other safety risk or litigation against the hotel. Such
investigations may include theft or lost items, noise complaints, assault
complaints, food poisoning complaints, intoxication incidents, other guest
complaints and safety hazard accidents and incidents. May have
to administer CPR on guest or staff member in accordance to guidelines
and communicate specified information to EMS/medical personnel
as required.
Maintain
documentation and confidential security related reporting systems (that
may include reports, logs, inspection checklists, detainments, arrests and etc.)
for prompt retrieval of information, trend projections, and enhancement
of procedures from information learned during the investigations. Ensure
that appropriate investigation documentation and results are available
for current litigation/settlement and future reference. Record necessary
and pertinent incident reports or information to police and fire agencies
involving investigations and to Corporate Legal department, Corporate Claims
Management department, insurance agencies and outside attorneys to assist
in case evaluation, settlement or defense involving lawsuits against
the Company.
Assist
in training/educating employees on current safety and security issues to ensure
compliance with all Company loss control policies and current security,
and safety regulations. May coordinate and train hotel staff on fire
brigade and fire safety procedures and assist in conducting CPR classes
to Security staff and other appropriate employees. Inform management
of hazardous situations, emergencies or threats to the security of guests,
employees or hotel assets. Schedule preventative maintenance and repairs
to security equipment as needed and ensure that equipment is prepared
and operational for the following day’s work.
related incidents, questions, complaints and/or requests to ensure a high level
of guest satisfaction.
communication and coordination with other departments. Key departmental
contacts include all hotel staff, Corporate Hotel Management Group and Corporate
Risk Management and Legal department.
as assigned.
and Requirements:
High school
diploma or related vocational training, plus one year of security and safety
experience including some supervisory/training experience, or equivalent
combination of education and experience. Must speak fluent English.
Other languages preferred.
This job
requires ability to perform the following:
up to 50-100 pounds
Frequently
standing up and moving about the facility
the facility
Frequently bending,
stooping, and kneeling.
of time when interacting with the other guests and hotel staff
.
Certification in safety
and training and/or licensed as a Security Officer or Law Enforcement Officer
may be required. Certified CPR, First Aid instructor and training in law
enforcement techniques may be required or highly
desired.
Working knowledge of local laws,
investigation methods, OSHA requirements and fire codes and life safety
codes.
Problem solving,
reasoning, motivating, organizational and training abilities are used when
an emergency situation occurs.
holidays.
The hourly pay rate
for this role is $22.00-$24.00. We offer a comprehensive package of benefits
including paid time off, medical/dental/vision insurance, 401k, and many other
benefits to eligible employees.
