About Us
Hotel Indigo Naperville Riverwalk embodies
the area's rustic charm and artistic spirit. Boutique shops, cozy eateries,
and local art with wood tones and antique touches showcase the historic
neighborhood’s unique character.
Dive into 19th-century life at Naper
Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze
statue, a tribute to Naperville’s past. Just steps from dozens of shops
and restaurants, explore Downtown Naperville or immerse yourself in history
at Naper Settlement.
Enjoy diverse dining at our six hotel restaurants.
Stay active in our 24-hour fitness center, unwind in our luxurious spa, and sip
handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our
versatile venues and enjoy free parking, free Wi-Fi, and group rates.
At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come
together for an unforgettable stay.
Role
Purpose
The moment a guest steps into one of our hotels,
they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll
not only be the person they rely on to handle transactions, offer local insights
and anticipate every detail of a friction-free experience. You’ll also create
the warm atmosphere that makes our guests feel at home in any
location.
Key Accountabilities
- Be
the warm welcome that kicks off a memorable guest
experience. - Acknowledge IHG Rewards Club members and returning
guests, in person or on the phone - Take and manage guest bookings,
up-selling opportunities and telling them about ways to improve their
stay. - Handle cash and credit transactions.
- Start
every stay right by swiftly checking guests in and out - take IDs, hand out room
keys, and control and release safety deposit boxes. - Stay one step
ahead of guests’ needs – record and act on their preferences, and handle their
messages, requests, questions and concerns. - Be a trusted contact for all
guests. Help them with anything from bill issues to local knowledge, and loop
in management when necessary. - Stay safe all the time. Following
our safety procedures, you’ll report all incidents and wear any protective gear
needed. - Take pride in your appearance and place as a brand
ambassador. - Always know what events and activities are on
the day’s schedule. - Jump into other ad-hoc duties when your
colleagues need your help.
Key Skills &
Experiences
- Communication skills - guests will need to come
to you with concerns as well as compliments, so you’ll be easy to talk
to. - Your problem-solving skills will turn issues into
opportunities so every guest leaves with great memories. - Fluency
in the local language - extra language skills would be great, but
not essential. - Literate and tech-savvy - you’ll need a good grasp
of reading, writing, basic math and computers - Flexibility - night,
weekend and holiday shifts are all part of the job. - You’ll have
a high school diploma or qualification.
A college or university degree would be a bonus, but
not essential. - Experience - ideally you’ll have spent at least one
year in a front desk or guest service position. - Strength -
sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling.
The hourly pay
rate for this role is $18.00
