First impressions count. To get our guests’ memorable experiences off
to an unforgettable start, we’re looking for a Front Desk Agent who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.
A little taste of your day-to-day:
Every
day is different, but you’ll mostly be:
● Kicking off
truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests
in person or over the phone
● Taking, managing,
and receiving payments for guest bookings
● Making
the check-in and check-out process feel swift and seamless
●
Staying one step of our guests’ needs to anticipate requests and offer
tailored recommendations
● Being our guests’ trusted
contact – helping with everything from bill issues to restaurant recommendations
What We need from you:
● Communication skills - guests will need to come to you
with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into
opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would
be great, but not essential
● Literate
and tech-savvy - you’ll need a good grasp of reading, writing, basic maths
and computer skills
What you can expect from
us:
We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room
they need to belong, grow and make a difference in a collaborative environment.
We know that to work well, we need to feel well – both inside and outside
of work – and through our myWellbeing
framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
