Job Description
class="ICcontentheading">
lang="EN-GB">Job OverviewAs a Sales Coordinator,
you will coordinate services for clients and in-house guest and provide
administrative and sales support for the department.
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At InterContinental
Hotels
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normal;">®
lang="EN-GB">we want our guests to relax and be themselves which means we need
team members to:
Be
you – by being natural, professional and personable in the way you
are with people
lang="EN-GB">Get ready – by taking notice and using your
knowledge so that you are prepared for anything
-
class="HIBulletnospaceafter">Show you care –
by being thoughtful in the way you welcome and connect
with guests
lang="EN-GB">Take action – by showing initiative, taking
ownership and going the extra mile
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style="color: rgb(174, 170, 170);">Duties
and Responsibilities
lang="EN-GB">FINANCIAL RETURNS
style="margin-right: -40.5pt;">Respond to client calls and special requests and obtain final details,
dates, times, and hotel room and meeting room requirements. Regularly
follow-up with clients and maintain accurate and updated information.
-
style="font-size: 10pt;">Promote team work and quality service through daily
communication and coordination with other departments.
Coordinate details with other departments such as VIP amenities, special
requests, or other service needs or special handling.
style="margin-right: -40.5pt;">Resolve requests and/or complaints to the satisfaction of the guest;
inform supervisor of major problems, complaints, disturbances or dissatisfied
clients. -
style="font-size: 10pt;">Perform administrative duties such as typing proposals,
letters, contracts, etc. Collect data, update data-bases, and complete
departmental monthly reports. - May coordinate outside
vendor services needs (floral displays, audio/visual, etc.) where
appropriate. Regularly follow-up to ensure set-up
requirements meet client needs. - Perform other duties
as assigned (guest room tours, property tours, special guest requests,
maintaining calendars, answering phones and routing to appropriate sales staff,
handling of mail, faxes, etc.)
lang="EN-GB">PEOPLE
GUEST
EXPERIENCE
RESPONSIBLE
BUSINESS
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style="color: rgb(174, 170, 170);">QUALIFICATIONS
AND REQUIREMENTS
lang="EN-GB" style="font-size: 10pt;">High School diploma or equivalent plus 1
year experience in a sales/catering office or related field. Some College
preferred. Must speak fluent English.
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lang="EN-GB" style="font-size: 10pt;">This job requires ability to perform
the following:
Frequently standing up
and moving about the facility
style="font-size: 10pt;">Type at least 50 wpm; proficient PC computer
skills Carrying or lifting items weighing up to 25 pounds
-
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lang="EN-GB" style="font-size: 10pt;">Communicating with customers, employees,
and third parties Use a keyboard to generate correspondence, reports,
etc.
Handling
objects, products and computer equipment
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lang="EN-GB" style="font-size: 10pt;">Other:
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Communication skills
are utilized a significant amount of time when interacting with clients
and guests.
style="font-size: 10pt;">Reading and writing abilities are utilized
often.
style="font-size: 10pt;">Basic math skills are used
frequently.
style="font-size: 10pt;">May be required to work nights, weekends, and/or
holidays.
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The statements in this job
description are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL responsibilities
or qualifications of the job.
