Operations Manager-Fort Meade

Role Purpose

As Operations Manager, you’ll keep our
hotel running smoothly and make sure everything is working well and all our
guests are safe and comfortable. You’ll maximise financial returns, driving
development of people, creating and maintaining a unique guest experience,
executing brand standards, and building awareness of hotel and brand in
the local community. Act as the General Manager in his/her
absence.

Key
Accountabilities

People 

• Manage everyday
  activities, plan and assign work ensuring you always have the right staffing
  numbers.
• Develop your team and improve their performance through
  coaching and feedback, and create performance and development goals
  for colleagues - recognise good performance.
• Train colleagues to make
  sure they deliver with compliance and to the standards we expect and have
  the tools they need to work efficiently.
• Recommend or initiate any HR
  elated actions where needed.
• Drive a great working environment for teams
  to thrive – connect departments to create sense of one team.
• Oversee
  the day-to-day operations and assignments of the hotel staff; assist the General
  Manager in the development and communication of departmental strategies
  and goals. Communicate and enforce policies and procedures.
• Promote
  teamwork and quality service through daily communication and coordination
  with other shifts and departmental
  management.

Financial 

• Help the General Manager
  in the development, implementation and monitoring of financial and operational
  plans for the hotel. Provide regular direction and manage hotel operations
  for all departments. 
• Monitor and report variances against budget
  and control labour costs and other expenses. 
• Make recommendations
  for capital improvements to enhance the assets of the hotel and/or company
  and brand loyalty. 
• Foster positive owner relationships if
  applicable and assist in providing ongoing information and status
  reports. 

Guest Experience

• Establish and implement
  appropriate service recovery guidelines in order to ensure complete guest
  satisfaction.
  
  Respond to guest complaints or concerns in a prompt and professional
  manner. 
• Review guest feedback and implement strategies
  for continuous improvement. 
• Communicate to appropriate departments
  all pertinent information requirements and special needs for arriving VIP’s,
  large groups, and other key guests. 
• Lead marketing efforts to up
  sell guests on hotel services, offerings, and amenities.

Responsible
Business 

• Ensure a safe and secure environment for guests, team
  members and hotel assets in compliance with the hotel’s or owner’s policies
  and procedures and regulatory requirements. Maintain relations with outside
  contacts. 
• Comply with federal, state and local laws regarding
  health, safety and alcohol services. 
• Maintain a focus
  and commitment to operating a “green” hotel. 
• Perform other duties
  as assigned. May also serve as manager on duty.

Key Skills
& Experiences

• Bachelor’s degree / higher education
  qualification / equivalent in Hotel Administration, Business Administration.
   
• Three years of guest service/hotel experience with at least two
  years in a supervisory capacity, or an equivalent combination of education
  and experience.
• Previous extended stay experience or experience in
  a hotel of similar size and complexity preferred.
• Must speak fluent
  English.
• Other languages preferred.

The salary
range for this role is $64,000 to $71,000. This job is also eligible for bonus
pay.
We offer a comprehensive package of benefits including paid time off,
medical/dental/vision insurance, 401k, and many other benefits to eligible
employees.