style="font-size: 12pt;">About us:
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style="font-size: 12pt;">As the world's largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world.At InterContinental
Hotels & Resorts® we want our guests to feel special, cosmopolitan
and In the Know which means we need you to:
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Be charming by
being approachable, having confidence and showing respect.
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style="font-size: 12pt;">Stay in the moment by understanding
and anticipating guests’ needs, being attentive and taking ownership of
getting things done.Make
it memorable by being knowledgeable, sharing stories and showing your style
to create moments that make people feel special.
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style="font-size: 12pt;">A Shining Star Among Downtown Miami Hotels,
the InterContinental Miami features the city's premier accommodations,
convention, and meeting facilities. Overlooking sparkling Biscayne Bay,
we provide a secure, inviting environment in a well-established area of
the city. Priding ourselves on being ONE GREAT
TEAM, eight times TOP WORKPLACES of
South Florida by the Sun Sentinel.
style="font-size: 12pt;">Your day
to day:
style="font-family: "Times New Roman", serif;">Great meeting and event memories come from many places.
The sights, sounds, scents, and the food are as important as the people who make
it happen. As MES Coordinator, your passion for presentation and dedication
to delivering TRUE Hospitality to our internal and external guests will make all
the difference in creating the most lasting memories.
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style="font-family: "Times New Roman", serif;">Respond to client calls (both internal and external) and special requests
and obtain final details, dates, times, and hotel room and meeting room
requirements. Regularly follow-up with clients and maintain accurate
and updated information.
Perform administrative duties such as typing proposals, letters,
contracts, distribution of BEOs, etc. Collect data, update data-bases,
and complete departmental monthly reports, daily/weekly and monthly dept admin
tasks.Updating
menus in system.
style="font-family: "Times New Roman", serif;">Resolve requests and/or complaints to the satisfaction of the guest;
inform supervisor of major problems, complaints, disturbances or dissatisfied
clients.
Promote
team work and quality service through daily communication and coordination
with other departments. Coordinate details with other departments
such as VIP amenities, special requests, or other service needs or special
handling.Perform
other duties as assigned (guest room tours, property tours, special guest
requests, maintaining calendars, answering phones and routing to appropriate
sales staff, handling of mail, faxes, etc.)
style="font-family: "Times New Roman", serif;">Assist in coordinating of details for groups
and social events while they are onsite. Facilitate tasks and requests
from on-site clients; assure boxes are in meeting rooms, room setups correct,
a/v in place, temperatures of rooms set. Inform supervisor of any issues,
problems, complaints or dissatisfied guests, etc.
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What we need
from you:-
style="font-size: 12pt; line-height: 107%;">Strong – sometimes you’ll need
to lift, push and pull big objects up to 25lbs.This can involve bending
and kneeling, as well as frequently standing up and moving about
the facility - Literate
– type at least 50 wpm; proficient PC computer skills, using a keyboard
to generate correspondence, reports, etc., and basic math skills are utilized
frequently - Compliant
– as well as meeting local laws on food handling and serving alcohol, you’ll
be above the minimum age required -
style="font-family: "Times New Roman", serif;">Articulate – a great communicator, you’ll be warm,
welcoming and easy to talk to with customers, colleagues, and third
parties - Flexible
– night, weekend and holiday shifts are all part of
the job
style="font-family: "Times New Roman", serif;">What we offer:
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The hourly pay range
for this role is $21.00 - $22.00.
style="font-size: 12pt;">We offer a comprehensive package of benefits including
paid time off, medical/dental/vision insurance, 401(k), and many other benefits
to eligible employees. Additionally, hotel discounts worldwide
are available as well as access to a wide variety of discount programs and
the chance to work with a great team of people. Most importantly, we'll give
you the room to be yourself.
style="font-size: 12pt;">IHG is an equal opportunity employer: Minorities/
Females/ Veterans/ Disabled.
