About Us
Do you see yourself as a Catering
Sales Manager? What's your passion?
At IHG we're interested in YOU.
We employ people who apply the same amount of care and passion to their jobs
as they do their hobbies - people who put our guests at the heart of everything
they do. And we're looking for more people like this to join our friendly
and professional team.
As the world’s largest family of luxury
hotels, we all take great pride in being genuine ambassadors of
the InterContinental® brand. Shaped by decades of international know-how
and local insights, our passion for luxury travel spans cultures and customs.
Inspiring us to create warm and sophisticated experiences for those seeking
a richer perspective on the world.
Each of our hotels cultivates
a distinctive style and ambience where we embrace every opportunity to give our
guests a personal and enriching experience. If you’d like to embrace a wider
world of experiences and opportunities, we’d like to welcome you to the world’s
most international luxury hotel brand.
As splendid now as when it opened
to great fanfare in 1926, the InterContinental Mark Hopkins San Francisco is one
of the city’s finest hotels. Situated at the crest of illustrious Nob Hill,
and at the crossing of three cable car lines, this venerable landmark is minutes
from Union Square, Chinatown, and the Financial and Theater Districts.
Fisherman’s Wharf and the Golden Gate Bridge are just short drives
away.
This iconic hotel offers 383 classically elegant rooms
including 33 suites; two beautiful ballrooms and 17 meeting rooms comprise over
19,000 square feet of versatile function space; the unique Nob Hill Club;
and the legendary Top of the Mark sky-lounge, famed for its panoramic city views
and cocktails.
Summary of Role:
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As a Catering Sales Manager,
you will drive revenue through proactive sales efforts, secure new business,
and maintain strong existing client relationships while ensuring exceptional
execution of all events. This role is responsible for maximizing hotel
profitability through strategic sales initiatives, contract negotiation,
and seamless event delivery—all while maintaining high levels of guest
satisfaction.
style="font-family: "New Baskerville ITC Pro", serif;">
style="font-size: 11pt;">Key
Responsibilities:
- Develop and grow a diverse client base
(corporate, social, associations, and group business) through proactive sales
efforts, including prospecting, qualifying, and closing new business
opportunities. -
style="font-family: "New Baskerville ITC Pro", serif;">Respond
to inquiries promptly and prepare customized proposals in accordance
with departmental guidelines. -
style="font-family: "New Baskerville ITC Pro", serif;">Negotiate
catering contracts, meeting space, and hotel services within approved
parameters; prepare and review contracts, Banquet Event Orders (BEOs),
and banquet checks with accuracy. - Maintain detailed and up-to-date client information in CRM systems;
generate monthly reports, forecasts, and performance insights for assigned
segments. - Collaborate closely with internal
departments to ensure all sales agreements are executed effectively; communicate
event details and updates as needed to support operational
success. - Guide clients through menu
planning, event details, and logistics, coordinating closely with the Banquet
team on food & beverage, setup, and décor.
style="line-height: 15pt;">Conduct site tours, familiarization events, and off-site
presentations to showcase the property and drive new business; represent
the hotel at industry events and trade shows.- Oversee event execution, including pre-event inspections of function
spaces to ensure all setups align with client expectations and hotel
standards. - Serve as the primary on-site
contact during events, delivering a high-touch client experience and resolving
any issues in real time. -
style="font-family: "New Baskerville ITC Pro", serif;">Monitor all
phases of events (setup, execution, refresh, and breakdown) to ensure adherence
to timelines, service standards, and operational procedures.
style="line-height: 15pt;">Conduct post-event follow-up to assess satisfaction, address
feedback, and secure repeat and referral business.
style="line-height: 15pt;">Support departmental initiatives including sales action
plans, annual budgeting, and strategic planning as needed.
style="line-height: 15pt;">Foster a collaborative, team-oriented environment through
strong communication and coordination across all hotel
departments.
