Front Desk Supervisor
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First
impressions count. To get our guests’ memorable experiences off to
an unforgettable start, we’re looking for a Front Desk Agent who can make
transactions feel seamless, offer exceptional local insights, and anticipate
every request to make our guests feel right at home.
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A
little taste of your day-to-day
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Every day
is different, but you’ll mostly
be:-
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your front office team to deliver memorable guest experiences and the warmest
of welcomes
lang="EN-GB">Engaging with guests to build personal relationships and remedy any
complaints
lang="EN-GB">Kicking off truly memorable guest experiences with the warmest
of welcomes
lang="EN-GB">Acknowledging IHG Rewards Club members and returning guests
in person or over the phone
-
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managing, and receiving payments for guest bookings -
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the check-in and check-out process feel swift
and seamless
lang="EN-GB">Staying one step of our guests’ needs to anticipate requests
and offer tailored recommendations
-
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guests’ trusted contact – helping with everything from bill issues to restaurant
recommendations
lang="EN-GB">Training team members on PBX procedures and taking the lead during
an emergency or crisis when needed
What we need
from you
-
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style="background-color: white; color: black;">Communication
skills - guests will need to come to you with concerns as well as compliments,
so you’ll be easy to talk to -
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problem-solving skills will turn issues into opportunities so every guest leaves
with great memories Fluency in the local language - extra language skills
would be great, but not essential
-
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style="background-color: white; color: black;">Literate
and tech-savvy - you’ll need a good grasp of reading, writing, basic maths
and computer skills
lang="EN-GB">2 years of Front Office/Guest Service experience
preferred
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What
you can expect from usWe give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone and create inclusive
teams where we celebrate difference and encourage colleagues to bring their
whole selves to work. IHG Hotels & Resorts provides equal employment
opportunities to applicants and employees without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, protected
veteran status, or disability. We promote a culture of trust, support,
and acceptance.
Always welcoming different backgrounds, experiences,
and perspectives.
IHG gives every member of the team the room they need
to belong, grow and make a difference in a collaborative environment. We know
that to work well, we need to feel well – both inside and outside of work –
and through our myWellbeing framework, we are committed to supporting wellbeing
in your health, lifestyle, and workplace.
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So, join
us and you’ll become part of our ever-growing global family.
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lang="EN-GB">The hourly pay rate for this role is $27. We offer a comprehensive
package of benefits including paid time off, medical/dental/vision insurance,
401k, and many other benefits to eligible employees.
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