Catering Sales Manager- InterContinental Boston

JOB OVERVIEW
Develop business through direct sales
solicitation; secure new accounts, maintain existing accounts and execute
tactical sales plans strategy to maximize the profitability of the hotel while
maintaining guest satisfaction.  Oversee client functions to ensure
customer satisfaction.

At InterContinental Hotels & Resorts® we want
our guests to feel special, cosmopolitan and In the Know which means we need
you to:
•    Be charming by being approachable, having
confidence and showing respect.
•    Stay in the moment
by understanding and anticipating guests’ needs, being attentive and taking
ownership
of getting things done.
•    Make
it memorable by being knowledgeable, sharing stories and showing your style
to create moments that make people feel special.

DUTIES
AND RESPONSIBILITIES

FINANCIAL
RETURNS
•    Establish client base of individuals,
organizations, associations, social, and/or corporate businesses through direct
outside and inside sales efforts to secure business for the hotel to ensure
that catering revenue goals are met or exceeded.  Actively prospect
and qualify new business.  
•    Negotiate guest
room rates, meeting room rental, function space, and/or hotel services within
approved booking guidelines.  Accurately produce and/or review all sales
contracts, rate agreements, and/or banquet/catering event
orders. 

PEOPLE
•    Work closely
with other hotel departments to facilitate services agreed upon by the sales
office and prospective clients.  Disseminate sales-related information
to other departments as appropriate.
•    Promote
teamwork and quality service through daily communication and coordination
with other departments.  Key departmental contacts include all hotel
departments.  
•    Interact with outside
contacts:
o    Guests – to ensure their total
satisfaction
o    Airlines, wholesalers, corporate
accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow
up on events, and generate new business 
o    Other
contacts as needed (Professional organizations, community
groups)

GUEST EXPERIENCE
•    Check function
room set ups prior to guest arrival, ensuring all details are in agreement
with client’s requirements and hotels standards.  Ensure deficiencies
are corrected by appropriate personnel.
•    Welcome
group contact upon arrival at function and ensure guest
satisfaction.
•    Monitor and handle inquiry calls
and provide client proposals in accordance with established departmental
policies and procedures 
•    Follow up with guests
regularly during and after departure to ensure satisfaction and secure future
bookings.

RESPONSIBLE BUSINESS
•    Monitor
and ensure all functions are set up, refreshed, and broken down in compliance
with scheduled times and departmental
procedures.
•    Perform other duties
as assigned.
•    Attend and represent hotel at trade
shows and conventions and/or participate in sales trips to key feeder
markets.
•    Arrange and conduct special events, site
inspections, and off-site presentations for potential clients.  Entertain
clients in accordance with established company and hotel policies
and guidelines.
•    Maintain client files and update
information daily in accordance with established departmental policies
and procedures.  Produce monthly sales-related reports and sales forecasts
for assigned area of responsibility.
•    May assist
in developing and implement sales actions plan as assigned.  May also
participate in the annual budgeting and planning
process.
•    May assist client in menu planning.
 May coordinate food, beverage, table arrangements and decorations
with Banquet Department.

ACCOUNTABILITY
This job
is a catering sales professional for a full service, luxury, or resort hotel
with catering and/or convention facilities for more than 500.  At a small
full service hotel, this job may be the only Catering Sales position reporting
directly to the Sales Director.

QUALIFICATIONS
AND REQUIREMENTS
Some College plus 1-2 years sales or catering
related experience, or equivalent combination of education and experience.
 Knowledge of hotel and food & beverage operations preferred.
 Must speak fluent English.  Other languages preferred.

This job
requires ability to perform
the following:
•    Frequently standing up or moving
within and outside of the facility
•    Carrying
or lifting items weighing up to 25 pounds
•    Handling
objects
•    Bending, stooping,
kneeling

Other:
•    Communication skills
are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with guests, employees and third parties
that reflects highly on the hotel, the brand and
the Company.
•    Reading and writing abilities
are utilized often when completing paperwork and management reports,
interpreting results, giving and receiving instructions,  and
training 
•    Mathematical skills, including basic
math, budgeting, profit/loss concepts, percentages, and variances are utilized
frequently.
•    Problem solving, reasoning, motivating,
organizational and training abilities are used
often. 
•    Ability to travel to attend workshops,
tradeshows, conventions, etc.
•    May require a valid
Driver’s License.
•    May be required to work nights,
weekends, and/or holidays.