JOB OVERVIEW:
Accurately balances all hotel income and expenses
for 24-hour hotel operating period.
At
InterContinental Hotels & Resort we want our guests to relax and
be themselves which means we need team members to: Be charming by
being approachable, having confidence and showing respect. • Stay in the moment
by understanding and anticipating guests’ needs, being attentive and taking
ownership of getting things done. • Make it memorable by being knowledgeable,
sharing stories and showing your style to create moments that make people feel
special.
DUTIES AND RESPONSIBILITIES FINANCIAL
RETURNS • Balance and audit for accuracy room revenue, food and beverage revenue
and telephone revenue; assist in the preparation of all reports relevant
to daily revenues. • Balance and audit for accuracy all room and tax charges,
cashier’s reports, and guest and house
accounts.
PEOPLE • Communicate with other hotel
departments as necessary to resolve accounting discrepancies and to request
or provide information. • Promote team work and quality service through daily
communications and coordination with other
departments.
GUEST EXPERIENCE • Perform all
Guest Service Representative functions as required; may assist in booking room
reservations; may assist in answering hotel phone calls and notifying guests
of messages.
RESPONSIBLE BUSINESS • Act
as hotel system liaison during night hours. Call in and open tickets with Opera,
Protobase, or System Support during the overnight hours if a system fails
or issues occur. • Complete and transmit daily management and accounting reports
and supporting documents; prepare customer tracking report, market segmentation
report, food and beverage revenue report, and other auditing report necessary
to ensure the accurate accounting of hotel revenues and expenses. • Transmit
credit card batches. • May assist with other duties
as assigned.
QUALIFICATIONS AND REQUIREMENTS
High School diploma or equivalent plus some customer service experience. Some
college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following: • Carrying or lifting items
weighing up to 50 pounds • Moving about the public areas • Communicating
with other people • Handling objects, products and computer equipment • Bending,
stooping, kneeling Other: • Reading and writing abilities are utilized often
when compiling departmental records, or guest registration and reservation
information. • Basic mathematical skills are used frequently. • Basic computer
skills are used to enter and collect data, and to report systems problems
or issues with financial systems in the hotel. • May be required to work nights,
weekends, and/or holidays. The statements in this job description are intended
to describe the essential nature and level of work being performed. They are
not intended to be ALL responsibilities or qualifications of
the job
What you can expect
from us:
We give our people everything they need
to succeed. From a competitive salary that rewards all your hard work to a wide
range of benefits designed to help you live your best work life – including
a full uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone
and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences,
and perspectives.
IHG gives every member of
the team the room they need to belong, grow and make a difference in
a collaborative environment. We know that to work well, we need to feel well –
both inside and outside of work – and through our myWellbeing framework, we
are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll become
part of our ever-growing global family.
