Do you see yourself
as a Catering & Conference Services
Manager?
style="font-family: "Times New Roman", serif;">When you’re a part of IHG, you’re more than your job title. And that’s
what we love – the individual talents, interests and dreams that make you
who you are. Join us and we won’t expect you to conform to any stereotype –
because we know that a team with different perspectives and passions can only
make us stronger.
style="font-family: "Times New Roman", serif;">HOTEL OVERVIEW: For 70 years,
the InterContinental® Brand has been writing the story
of international travel and showing guests the InterContinental Life through
personalized service, memorable, one of a kind experiences and global
etiquette. As part of the largest luxury hotel brand in the world,
InterContinental® Boston is a landmark of luxury; top rated
on Trip Advisor for Boston hotels, named one of the ‘Best Hotels in the World'
by Condé Nast Traveler magazine. The property overlooks Boston's historic
waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive
style and breathtaking waterfront or downtown city views, a full-service spa
and fitness club, 32,000 square feet of premier meeting and event space,
and an array of restaurants and bars influenced by a variety of international
flavors. We are looking for passionate people who are charming, confident
and internationally-minded to ensure we continue the story of making great
things happen at InterContinental® Boston.
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Position Summary
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The Catering & Conference Services Manager is responsible
for planning and executing all aspects of group room blocks, meetings,
conferences, and catering events from contract turnover through event
completion. Your role is to serve as the liaison between clients and hotel
departments, ensuring exceptional service, flawless execution, and
an outstanding guest experience that reflects the hotel's luxury
standards.
style="font-family: "Times New Roman", serif;">Remote Work Opportunity: Employees may be eligible
to occasionally work remotely, after completing an initial onboarding period;
subject to satisfactory job performance and business
needs.
style="font-family: "Times New Roman", serif;">Key Responsibilities
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style="font-family: "Times New Roman", serif;">After the sales contract is executed, you will serve as the primary point
of contact for clients, through event completion and billing
closure.
style="font-family: "Times New Roman", serif;">Coordinate all aspects of meetings, multi-day conferences, social events
(galas, fundraisers, etc.), and room blocks.
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Conduct pre-convention,
planning, and post-event meetings with clients and hotel
leadership.
style="font-family: "Times New Roman", serif;">Prepare and distribute detailed banquet event orders (BEOs), group
grids/resumes, and diagrams for Client and Hotel
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Collaborate with Sales,
Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, Audio
Visual, and other departments to ensure seamless event
execution.
style="font-family: "Times New Roman", serif;">Respond promptly to client requests and proactively resolve issues before
and during events.
style="font-size: 12pt;">Ensure meeting spaces are set according to BEOs
and Diagrams and Hotel Standards.
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Coordinate guestroom blocks,
VIP arrivals, amenities, transportation, and special requests for group
clients.
style="font-family: "Times New Roman", serif;">Manage event changes, rooming lists, billing instructions, and function
space adjustments as needed.
style="font-size: 12pt;">Review event billing for accuracy and assist with final
account reconciliation.
style="font-size: 12pt;">Maximize client satisfaction while identifying
opportunities to increase revenue through upselling of hotel services
and amenities.
style="font-family: "Times New Roman", serif;">Maintain strong relationships with repeat clients and event planners
to encourage future business.
style="font-size: 12pt;">Ensure compliance with hotel policies, safety
standards, and service procedures.
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Participate in daily
operations meetings and department briefings
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Qualifications
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style="font-family: "Times New Roman", serif;">Bachelor's degree in Hospitality Management, Business Administration,
or a related field preferred.
style="font-size: 12pt;">Minimum of 3–5 years of conference services, catering,
event management, or luxury hospitality experience.
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Experience in a luxury
hotel, resort, or full-service convention property
preferred.
style="font-family: "Times New Roman", serif;">Strong knowledge of banquet operations, food and beverage service,
and event logistics.
style="font-size: 12pt;">Proficiency with hotel property management systems
(Amadeus Delphi/Meetings & Events, Social Tables, Opera, or similar
platforms).
style="font-family: "Times New Roman", serif;">Excellent organizational, time management, and multitasking
abilities.
style="font-family: "Times New Roman", serif;">Exceptional written and verbal communication
skills.
style="font-family: "Times New Roman", serif;">Strong problem-solving skills with the ability to remain calm under
pressure.
style="font-family: "Times New Roman", serif;">Ability to build lasting client relationships through professionalism
and attention to detail.
style="font-size: 12pt;">Flexible schedule, including evenings, weekends,
and holidays as business demands require.
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style="font-family: "Times New Roman", serif;">What we offer
Salary: $72,000
style="font-family: "Times New Roman", serif;">We offer a competitive financial and benefits package which includes
medical, dental, vision, disability and life insurance support, and a matching
401k plan.
We offer complimentary dry cleaning and employee meals. Hotel discounts
worldwide are available as well as access to a wide variety of discount programs
and the chance to work with a great team of people. Most importantly, we'll give
you the room to be yourself.
style="font-size: 12pt;">Join us and you’ll become part of the global IHG family
– and like all families, all our individual team members share some winning
characteristics. As a team, we work better together – we trust and support each
other, we do the right thing and we welcome different perspectives. You need
to show us you care: that you notice the little things that make a difference
to guests as well as always looking for ways to improve - visit
www.http://careers.ihg.com to find out more about us
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At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to an individual's, race, color, ethnicity,
national origin, religion, sex, sexual orientation, gender identity
or expression, age, disability, marital or familial status, veteran status
or any other characteristic protected by law
