About Us
Do you see yourself as a Front Desk Manager? What's your
passion? At IHG we're interested in YOU. We employ people who apply the same
amount of care and passion to their jobs as they do their hobbies - people
who put our guests at the heart of everything they do. And we're looking
for more people like this to join our friendly and professional team.
style="margin-left: 0px;">As the world’s largest family of luxury hotels, we all
take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm
and sophisticated experiences for those seeking a richer perspective on
the world.
Each of our hotels cultivates
a distinctive style and ambience where we embrace every opportunity to give our
guests a personal and enriching experience. If you’d like to embrace a wider
world of experiences and opportunities, we’d like to welcome you to the world’s
most international luxury hotel brand.
The
InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand
building, standing 73 stories tall in the core of Downtown’s historic,
entertainment, financial, arts, and sports districts. Ideally placed at
the heart of the revitalized, energy-charged urban center of the United States’
second-largest city, the hotel provides first-class hospitality that seamlessly
intertwines with the fabric of the burgeoning Downtown area.
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Your
Day to Day
Responsible for providing
supportive functional assistance to Front Office as well as other departments;
interacting with guests and other stakeholders within the property.
style="margin-left: 0px;">Accountable for maintaining efficient and seamless
operations in Front Office, as well as supporting other operational departments
when necessary. Acting as Manager on Duty in the hotel during specific time
periods (including late evening, night, and early morning).
May be required to work overnight shifts, acting as Night Manager, when
needed.
Additional
responsibilities:
- Develop systems that measure the cost effectiveness
of the department, by introducing tracking procedures that enable effective
control of the running costs of the department - Be aware of credit
policies and procedures and liaise closely with Finance Department to ensure
that credit procedures are properly carried out - Manage financial
transactions within hotel policies and procedures - Analyze and approve
discounts and rebates. - Ensure front line colleagues comply with selling
strategy techniques and revenue maximization - Responsible to drive
the Front Office team in achieving the monthly upselling, Ambassador and IHG
Rewards enrollment targets - Effectively manage staffing costs
by preparing efficient work schedules for function in line with legal
requirements - Work within the company’s HR regulations to ensure
the departmental performance of staff is productive - Respond to, log
and follow up with all guest queries and complaints, ensuring that they
are resolved; resulting in optimum guest satisfaction. Analyze guests complaint
patterns and implement preventive action plans in liaison with other operational
departments - Reacts to situations to ensure guests receive prompt
attention and personal recognition throughout the hotel - Be prepared
and equipped to meet the diverse cultural needs of guests from around
the world - Effectively manage overbooking situations, and carry-out
book-outs as necessary following the guidelines as directed by Director of Front
Office in liaison with Revenue and Sales department - Monitors HeartBeat
results, secret shopper audits and implements action plans to improve
results - Ensure maximum team involvement in the HeartBeat program
in order to obtain higher results - Ensures VIPs, Ambassadors and IHG
Rewards guests receive special recognition and personalized
attention - Assists Reception and Guest Relations during busy times.
Supporting the operations to ensure optimal guest experience - Checks
billing instructions and monitors guest credit - Along with Front Office
leadership, meet and greet guests as needed - Perform tasks as directed
by the Manager in pursuit of the achievement of business goals
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What
We Need From You
- Bachelor’s degree/higher education
qualification/equivalent in Hotel Management/Business Administration or 3
years of Front Office/Guest Service experience including management
experience. - Must speak fluent English; Other language
preferred.
This job requires ability
to perform the following:
- Communication skills; demonstrate ability
to interact with guests, employees and third parties that reflects highly on
the hotel, the brand and the Company - Reading and writing abilities
are utilized often when completing paperwork and management reports,
interpreting results, giving and receiving instructions,
and training - Mathematical skills, including basic math, budgeting,
profit/loss concepts, percentages, and variances are utilized
frequently - Problem solving, reasoning, motivating, organizational
and training abilities are used often - May be required to work during
nights, weekends, and/or holidays
What
We Offer
The salary range for this role
is $70,304-$74,000 annually. This range is only applicable for jobs to
be performed in Los Angeles, California. This is the lowest to highest pay scale
we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may
be modified in the future. An employee’s pay position within the pay range
will be based on several factors including, but limited to, relevant education,
qualifications, certifications, experience, skills, seniority, geographic
location, performance, shift, travel requirements, sales or revenue-based
metrics, and business or organizational needs.
Hotel discounts worldwide are available as well as access to a wide
variety of discount programs and the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself. So what's your
passion? Please click “Apply” and tell us how you could bring your individual
skills to IHG.
IHG is an equal opportunity
employer: Minorities / Females / Disabled / Veterans
