Front Office Supervisor
Negotiable
Job Description
The moment a guest steps into one
of our hotels, they walk into a genuinely memorable experience. As Front
Office Manager you’ll deliver this through managing all aspects
of the front office (for example guest registration, porter services,
business centre, telephone services, concierge services, and guest
reservations). You’ll also create the warm atmosphere that makes our guests
feel at home in any location
A little taste of your
day-to-day:
People
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">• Promote teamwork and quality service through
daily communication and coordination with other departments;
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">• Assist in supervising the front desk function.
Ensure staff is properly trained including service expectations, hotel
facilities and services, local directions, property management and reservations
systems, safety and emergency procedures, etc.
Guest Experience
• Routinely check-in/check-out guests, answer phones, take reservations
and assist staff with job functions. May be responsible for issuing safe-deposit
boxes to guest and ensuring the security of keys;
• Promote hotel services, facilities and outlets; provide guests
with information such as local attractions and directions to increase guest
satisfaction;
• Respond appropriately
to guest complaints. Make appropriate service recovery gestures in accordance
with established guidelines;
•
Complete opening and closing shift duties and communicate any outstanding guest
requests or issues to management that may require additional monitoring
or follow-up.
style="direction: ltr; margin-bottom: 0pt; margin-top: 0pt; text-align: left;
unicode-bidi: embed; vertical-align: baseline; word-break:
normal;">
Financial• Up-sell rooms where possible to maximize hotel revenue;
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">• Accurately process all cash and credit card
transactions in accordance with established procedures including but not limited
to posting all charges, completing cashier or other reports, preparing deposit
and counting/securing assigned bank.
Responsible
Business
• Monitor
Performance and recommend corrective or disciplinary action. Alert management
of potentially serious issues;
•
Perform other duties as assigned which may include guest room tours, concierge
services, special guest requests, etc.).
What We need
from you:
● Bachelor’s degree /
higher education qualification / equivalent in Hotel Management/ Business
Administration
● 2 years of Front Office/Guest Service
experience including management experience
● Must speak
fluent English
● Other languages
preferred
What you can expect
from us:
We give our people everything they need
to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome
everyone and create inclusive teams where we celebrate difference and encourage
colleagues to bring their whole selves to work. IHG Hotels & Resorts
provides equal employment opportunities to applicants and employees without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, protected veteran status, or disability. We promote a culture
of trust, support, and acceptance. Always welcoming different backgrounds,
experiences, and perspectives.
IHG gives
every member of the team the room they need to belong, grow and make
a difference in a collaborative environment. We know that to work well, we need
to feel well – both inside and outside of work – and through our
myWellbeing
framework, we are committed to supporting wellbeing
in your health, lifestyle,
and workplace.
So, join us and you’ll
become part of our ever-growing global family.
