Cocktail Server (Full-Time) | InterContinental Miami Downtown

At InterContinental Hotels & Resorts® we want our guests
to feel special, cosmopolitan and In the Know which means we need
you to:

style="background-color: white; color: rgb(51, 51, 51); line-height:
normal;"> style="font-size: 12pt;">Be charming by being approachable, having
confidence and showing respect.
• Stay in
  the moment by understanding and anticipating guests’ needs, being attentive
  and taking ownership of getting things done.
style="background-color: white; color: rgb(51, 51, 51); line-height:
normal;"> style="font-size: 12pt;">Make it memorable by being knowledgeable, sharing
stories and showing your style to create moments that make people feel
special.

A Shining Star Among
Downtown Miami Hotels, the InterContinental Miami features the city's premier
accommodations, convention, and meeting facilities. Overlooking sparkling
Biscayne Bay, we provide a secure, inviting environment in a well-established
area of the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP
WORKPLACES of South Florida by the Sun Sentinel for the ninth
year.

Your day
to day:

style="color: rgb(51, 51, 51); font-family: "Times New Roman",
serif;">As a Cocktail
Server, you will provide fast and courteous beverage service to guests
and ensure quality presentation per established standards.  May also
provide service of food from the restaurant and/or assist the Bartender
with set-up and maintenance of appetizers or “happy hour”
buffet.

style="font-family: "Times New Roman", serif;"> style="font-size: 12pt; line-height: 107%;">DUTIES
AND RESPONSIBILITIES:

• Greet all guests and take beverage and food orders in
  a prompt and professional manner.

• Serve cocktails
  and/or menu items to bar guests; up-sell when taking
  orders.

• Perform pre- and post-shift side-work. 
  Stock service station.  Fold and stack cocktail napkins and prepare bowls
  of bar snacks.

• Record order on guest check and ring
  up on pre-check register or according to hotel procedures.  Complete
  customer payment transactions according to cash and charge
  procedures.

• Clear and clean tables in a prompt
  and efficient manner.  Clean and/or wipe down stools, tables, chairs,
  walls, windows, mirrors, and floors as necessary.  Empty trash
  and ashtrays.

• Assist Bartender in preparation
  of fruits and garnishes; may assist Bartender in setup and replenishment
  of appetizers or “happy hour” buffet, if
  applicable.

• Monitor guest behavior and amount
  of alcohol consumption to determine when alcohol service to the guest
  should cease; notify management of incidents involving excessive alcohol
  consumption or impaired condition of customers; check identification whenever
  age of a guest requesting an alcoholic beverage service
  is questionable. 

• Alert Management of any
  service and/or safety issues.
  
  Make appropriate service recovery gestures according to established guidelines
  in order to ensure total guest satisfaction. 
   

• Promote teamwork and quality service through
  daily communication and coordination with other departments.  Coordinate
  with Bartender and kitchen for ordering and receipt of food
  and beverages.

• Perform other duties
  as assigned.

Qualifications
and Requirements:

Basic reading, writing and math skills.  Knowledge of liquor brands,
beer, wine, champagne, non-alcoholic beverages, designated glassware,
preparation methods and garnishments preferred.  Must meet state legal age
requirements.  Must speak fluent English.

style="font-family: "Times New Roman", serif;">This job requires the ability to perform
the following:

• Handling, carrying or lifting items
  weighing up to 50 pounds (bar ware, carts, boxes, bottles,
  etc)

• Moving about the lounge
  and kitchen

• style="font-family: "Times New Roman", serif;">Bending, stooping, kneeling, lifting

  style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top:
  0in;"> 

Other:

style="line-height: normal; margin-bottom: 0in; vertical-align: baseline;"> style="font-family: "Times New Roman", serif;">Communication skills are utilized a significant amount of time when
interacting with guests, bartender, wait staff, cooks,
and supervisor.
• style="font-size: 12pt;">Alcohol awareness certification and/or food service
  permit or valid health/food handler card as required by local or state
  government agency.

• style="font-size: 12pt;">Reading and writing abilities are utilized often when
  taking orders, completing paperwork, etc. 

• style="line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top:
  0in; vertical-align: baseline;">Basic math skills
  are frequently used when handling cash and credit.

style="line-height: normal; margin-bottom: 0in;">May
be required to work nights, weekends, and/or holidays.