Housekeeping Manager (Full-Time) | InterContinental MiamiDowntown

At InterContinental Hotels & Resorts® we want our guests
to feel special, cosmopolitan and In the Know which means we need
you to:

style="background-color: white; color: rgb(51, 51, 51); line-height:
normal;"> style="font-size: 12pt;">Be charming by being approachable, having
confidence and showing respect.
• Stay in
  the moment by understanding and anticipating guests’ needs, being attentive
  and taking ownership of getting things done.
style="background-color: white; color: rgb(51, 51, 51); line-height:
normal;"> style="font-size: 12pt;">Make it memorable by being knowledgeable, sharing
stories and showing your style to create moments that make people feel
special.

A Shining Star Among
Downtown Miami Hotels, the InterContinental Miami features the city's premier
accommodations, convention, and meeting facilities. Overlooking sparkling
Biscayne Bay, we provide a secure, inviting environment in a well-established
area of the city. Priding ourselves on being ONE GREAT
TEAM and honored as one of the TOP
WORKPLACES of South Florida by the Sun Sentinel for the ninth
year.

Your day
to day:

style="color: rgb(51, 51, 51); font-family: "Times New Roman",
serif;">As
a Housekeeping Manager,  style="font-family: "Times New Roman", serif;">you will assist in managing the housekeeping
operation, supervise, and inspect the work of assigned room and/or public area
attendants to ensure product quality standards are met and that optimum service
is provided to hotel guests according to hotel and company business
objectives.

style="font-family: "Times New Roman", serif;"> style="font-size: 12pt; line-height: 107%;">DUTIES
AND RESPONSIBILITIES:

• style="font-family: "Times New Roman", serif;">Assist in managing the day-to-day activities of the housekeeping
  department; schedule employees to ensure proper
  coverage. 
• style="font-size: 12pt;">Perform a key, cell phone, and beeper inventory daily
  and report and discrepancies to Loss Prevention. 
style="line-height: normal; margin-bottom: 0in;">Assign
turndown rooms and ensure it is performed according to company
standards. 
• Walk all DND rooms with Loss Prevention
  supervisor. 
• Monitor performance
  and recommend/initiate disciplinary or other staffing/human resources-related
  actions in accordance with company rules and policies.  Alert management
  of potentially serious issues. 
• Ensure all staff is properly
  trained and have the tools and equipment needed to effectively carry out their
  respective job duties.
• Inspect all
  assigned areas to ensure furnishings, guest rooms/suites, equipment, linens,
  executive offices, club lounge and public areas are clean and in good repair
  to meet guest satisfaction.  Advise employees of deficiencies and instruct
  on corrective action.      Provide adequate retraining
  as needed.
• Respond to guest complaints,
  special requests and ensure corrective action is taken to achieve complete guest
  satisfaction. 
• Assist in controlling expenses
  and minimizing waste in all areas of housekeeping. 
style="line-height: normal; margin-bottom: 0in;">Conduct
pre-shift meeting and review all information pertinent to the evening’s
activities. 
• Give instructions to linen runner
  on duty. 
• style="font-size: 12pt;">Promote teamwork and quality service through daily
  communication and coordination with other departments.  Key departmental
  contacts include Front Office, Laundry, Maintenance, and Food
  and Beverage. 
• May assist with deep cleaning projects
  and/or assist housekeeping staff during unanticipated rush
  periods.
• style="font-size: 12pt;">May assist with other duties as assigned.