Senior Food & Beverage Manager $90k - $94,500 annually

Your Day to Day

The Senior F&B Manager
is responsible for overseeing the daily operations and overall performance
of food and beverage outlets within the hotel, including restaurants, bars,
lounges, minibar, in-room dining, and any seasonal or pop-up venues. Adherence
to established policies, standards and procedures is required at all times
in order to achieve high levels of customer satisfaction, quality service,
compliance with corporate policies and procedures and local regulations, while
meeting/exceeding financial goals. This leader ensures the delivery
of exceptional service, consistent brand standards, operational excellence,
and financial performance. The Senior F&B Manager will coordinate with
the Director or Assistant Director of Food and Beverage to achieve improved
operations, overcome deficiencies, and institute necessary changes to maintain
superior products and services.  The Senior F&B Manager may collaborate
with the Assistant Director of Food and Beverage, Culinary, Sales &
Marketing, and cross functional teams to create memorable experiences
and innovative programming that drive guest satisfaction
and profitability.
This is a highly visible, hands-on role requiring
a dynamic leader with a passion for hospitality, strong business acumen, and
a proven ability to lead and develop
teams.
________________________________________

Manage food
and beverage operations to ensure quality service and standards while delivering
a guest experience that is unique. Ensure compliance with all federal, state,
and local regulations concerning health, safety, or other requirements.

At InterContinental Hotels & Resorts we look for people who are charming,
confident, and internationally minded; people who know what it takes to exceed
guest expectations.

Guest
Experience
•    Ensure all guests are greeted warmly
and receive prompt, professional service.
•    Maintain
a strong, visible presence during peak service times to support team and guest
interactions.
•    Develop and implement effective
service recovery procedures to drive total guest
satisfaction.
•    Assist with and create innovative,
engaging programs and promotions to enhance guest engagement
and experience.
•    Assist with and create and implement
service standards, SOPs, and training tools that support elevated, consistent
service delivery.
•    Personally resolve guest concerns
when escalated, ensuring swift and satisfactory
resolution.
•    Ensure all food and beverage equipment
are in proper operational condition and are cleaned on a regular
basis.
•    Ensure All food and beverage facilities
are cleaned, vacuumed, and properly stocked according to anticipated business
volume. Notify Engineering immediately of any maintenance and repair
needs.
•    Support IHG food and beverage initiatives
and assess performance through guest feedback and financial
KPIs.
•    Interact with outside
contacts:
o    Guests – to ensure their total
satisfaction
o    Vendors – to ensure adequate inventory
of supplies and equipment, to discuss pricing or service issues, to resolve any
vendor performance issues, etc.
o    Regulatory agencies
– regarding safety and compliance matters
o    Other
contacts as needed (professional organizations, community groups, local
media) 

Training & Team
Leadership
•    Ensure all colleagues and direct reports
are properly trained, certified (as required), and equipped to perform their
roles effectively. Educate and train all colleagues in compliance with federal,
state and local laws and safety
regulations.
•    Reinforce service standards using
current SOPs, checklists, and training
materials.
•    Lead ongoing service training programs,
ensuring consistent delivery through testing and service
audits.
•    Collaborate cross-departmentally to promote
teamwork and seamless service execution.
•    Conduct
regular performance reviews and coaching sessions to support career development
and succession planning with direct reports and colleagues.

Operations
Management
•    Oversee daily operations across
the outlets and food & beverage programs, ensuring service excellence
and adherence to brand standards.
•    Serve as Manager
on Duty as needed, ensuring consistent operational
standards.
•    Conduct routine facility inspections
to maintain cleanliness, safety, and brand
compliance.
•    Manage employee schedules and payroll;
ensure timely reviews of time punches, meal break violations, and overtime
compliance (adhering to seniority and the shift
bid).
•    Recommend and initiate disciplinary, or other
staffing/human resources-related actions in accordance with company rules
and policies. Collaborate with the Director of Food & Beverage or Assistant
Director of Food & Beverage of potentially serious
issues.
•    Monitor and evaluate service quality through
guest feedback, mystery shops, and internal
audits.
•    Lead and participate in regular department
and pre-shift meetings to ensure communication of priorities, promotions,
and service expectations.

Financial Performance &
Purchasing
•    Collaborate with the Director of Food
& Beverage and Assistant Director of Food & Beverage with
the development of departmental budgets, ensuring alignment with financial
goals.
•    Control expenses and labor costs to maximize
profitability across all venues.
•    Drive revenue
growth through upselling, promotions, and exceptional guest
service.
•    Conduct regular inventory in line
with established procedures; implement and manage tracking systems (e.g.,
Micros, Avero).
•    Ensure all credit and financial
transactions are handled in a secure manner.
•    Ensure
the security and proper storage of food and beverage products, inventory
and equipment, and replenish supplies in a timely and efficient manner while
minimizing waste.
•    Establish par levels
and purchasing cycles for food & beverage supplies, minimizing waste
and spoilage.

Compliance & Vendor
Relations
•    Ensure compliance with federal, state,
and local laws, including health, safety, and responsible service
of alcohol.
•    Maintain vendor and supplier
relationships; negotiate pricing, streamline product launches, and resolve
service issues.
•    Liaise with regulatory agencies
and other external contacts as required.

ADDITIONAL
RESPONSIBILITIES
•    Assist staff during peak periods
to ensure smooth operations and guest
satisfaction.
•    Monitor competitor trends
and contribute to menu pricing and concept development in collaboration with
the Director or Assistant Director
of F&B.
•    Submit timely inventory reports
(monthly/quarterly) and support hotel-wide beverage initiatives and marketing
efforts.
•    Conduct regular venue inspections
to maintain cleanliness, functionality, and brand
integrity.
•    Engage with local media, professional
organizations, and community groups to enhance the venue's visibility
and reputation.
•    May recruit, evaluate, and select
entertainment for food and beverage outlets and events.
 

What
We Need from You
Some college and/or advanced training in food and beverage
management plus 2 years related experience, including supervisory experience,
or an equivalent combination of education and experience.  Bachelor’s
degree in Hotel Management, culinary arts, or related field preferred.  
Must speak fluent English.

This job requires ability to perform
the following:
•    Moving about
the facilities
•    Carrying or lifting items weighing up
to 50 pounds
•    Handling food, objects, products,
and utensils
•    Bending, stooping,
kneeling

Other:
•    Communication skills
are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with guests, employees and third parties
that reflects highly on the hotel, the brand and
the Company
•    Reading and writing abilities
are utilized often when completing paperwork and management reports,
interpreting results, giving and receiving instructions,
and training
•    Mathematical skills, including basic
math, budgeting, profit/loss concepts, percentages, and variances are utilized
frequently
•    Problem solving, reasoning, motivating,
organizational and training abilities are used
often
•    Alcohol awareness certification and/or food
service permit or valid health/food handler card as required by local or state
government agency
•    May be required to work nights,
weekends, and/or holidays
 

At IHG Hotels &
Resorts, we are proud to be an equal opportunity employer. IHG Hotels &
Resorts provides equal employment opportunities to applicants and employees
without regard to an individual's, race, color, ethnicity, national origin,
religion, sex, veteran status or any other characteristic protected by law.

This employer follows the Los Angeles Fair Chance Ordinance and California Fair
Chance Act. All qualified applicants, including those with arrest or conviction
records, will be considered.