Guest Relations Supervisor - The Willard InterContinental Washington
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Portugal, Ave
About Us
IHG Hotels
& Resorts is one
of the largest hotel companies in the world and one of the world’s leading hotel
and resort companies with a family of 21 brands. Our purpose – True Hospitality
for Good – comes to life in every one of our collections. With luxury
and lifestyle, we are taking it to new heights.
to our portfolio, we now stand as one of the world’s leading luxury operators.
Each of our hotels cultivates a distinctive style and ambience where we embrace
every opportunity to give our guests unforgettable
and unparalleled experiences.
About
the hotel
of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard
InterContinental Hotel has played host to the world’s social and political
elite. Often referred to as the ‘Residence of Presidents’, The Willard
has welcomed U.S. presidents, foreign dignitaries and celebrities, as well
as has been the site of many historic moments in U.S. history. Located in
the heart of the nation's capital on Pennsylvania Avenue, the Willard continues
to be the hotel of choice for heads of state and leaders of the world's
business, cultural, social and political sectors.
experiences off to an unforgettable start, we’re looking for a Guest Relations
Supervisor who can make transactions feel seamless, offer exceptional local
insights, anticipate every request to make our guests feel right at home
and guide the team to success.
A little taste of your
day-to-day
be:
Kicking off incredible guest experiences with the warmest
of welcomes
Acknowledging IHG Rewards Club members and returning
guests
Staying
a step ahead of our guests’ needs to anticipate
requests
Offering tailored
recommendations
Being our
guests’ trusted contact for everything from billing issues to restaurant
recommendations
What we need
from you
Higher education
qualification / equivalent in Hotel Management/ Business
Administration
3 years
of Front Office/Guest Service experience
Your problem-solving
skills will turn issues into opportunities, so every guest leaves with great
memories
Fluency in the local
language - extra language skills would be great, but
not essential
What you can expect
from us
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
is only applicable for jobs to be performed in Washington, DC. This is
the starting rate we in good faith believe we would pay for this role at
the time of this posting. We may pay more or less than the posted rate, and
the rate may be modified in the future. An employee’s pay position within
the pay range will be based on several factors including, but limited
to, relevant education, qualifications, certifications, experience, skills,
seniority, geographic location, performance, shift, travel requirements, sales
or revenue-based metrics, and business or organizational
needs.
paid time off, medical/dental/vision insurance, 401k, and many other benefits
to eligible employees.
You can apply for this role through
the link below (or through the internal career site if you are a current
employee).
or compensation until earned, vested, and determinable.
The amount and availability of any bonus, commission, or any other form
of compensation that are allocable to a particular employee remains in
the Company's sole discretion unless and until paid and may be modified at
the Company’s sole discretion, consistent with the law.
As one of the world’s leading hotel groups, we’re here to deliver True
Hospitality for Good.
Making our guests and colleagues feel welcome, cared for, recognised
and respected – wherever they are in the world. Want to be part of
the journey?
Hotels & Resorts has pioneered international travel since the 1940s and
we are passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in
being genuine ambassadors of the InterContinental®️ brand and to be part of
the brand you will have a thirst for travel, a passion for culture and
an appreciation for diversity. We create inspiring experiences for those seeking
a richer perspective on the world. If you’d like to embrace a world
of opportunities, we’d like to welcome you to the world’s most international
luxury hotel brand.
a great fit for the job?
We'll never know unless you hit the 'Apply' button. Start your journey with
us today.
