Director of People & Culture - Hotel Indigo Lower East Side
Negotiable
Location
United States, New York
Job Description
Bringing people together is what hospitality’s all about. And we’re looking
for a Director of People & Culture who can promote a positive, inspiring
and motivating culture at IHG, bringing the best out of every colleague so
they’re empowered to deliver truly exceptional guest experiences.
style="direction: ltr; margin-bottom: 0pt; margin-top: 0pt; text-align: left;
unicode-bidi: embed; vertical-align: baseline; word-break:
normal;">
People
- Create programs
to foster a positive work environment for all employees. Support and administer
an annual team member satisfaction survey - Educate and train
managers on P&C disciplines to foster productivity and enhance
performance - Welcome and conduct new team member
orientation - Oversee maintenance of accurate and up-to-date
personnel files and records for all employees - Ensure hiring
standards and applicable laws and regulations
are followed - Build great relations with outside
contacts
Financial
- Help
create and work within the P&C budget. - Monitor staffing
and labor standards to manage costs - Mitigate financial risks
associated with employee relations issues - Identify and analyze
local compensation and benefits practices to ensure financial
competitiveness
Guest
Experience
- Develop creative ways to inspire
and motivate team members to provide guests with a unique
experience - Make time to interact with guests to hear feedback
and build relationships to understand how team members can increase guest
satisfaction - Work with department managers to develop initiatives
to reach service standards and drive continuous improvement in the guest
experience.
Responsible
Business
- Develop awareness
and reputation of the hotel and the brand in the local community and promote
team member involvement in local community - Ensure compliance
with relevant employment laws and hotel or company policies
and procedures - Research and investigate all workplace issues
to discover facts, identify potential risks to the hotel or company,
and facilitate resolution through your employee relations
programs - Collect and maintain data from exit interviews, turnover
statistics, absenteeism reports to identify trends, training needs,
and supervisory issues - In a union environment, may manage labor
relations and represent the hotel in grievances, mediations, arbitrations
and contract negotiation - Other ad-hoc duties – unexpected moments
when we have to pull together to get a task
done
What we need from you:
class="ortl-align-left">Bachelor’s
degree / higher education qualification / equivalent
class="ortl-align-left">4 years’ of related experience in HR
class="ortl-align-left">Some
supervisory experience also preferred
class="ortl-align-left">Professional
HR designation preferred
-
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">Ability to maintain confidentiality to the extent
possible in all HR-related matters
class="ortl-align-left">
Must speak
local language(s)
style="direction: ltr; margin-bottom: 0pt; margin-left: 0.19in; margin-top: 0pt;
text-align: left; text-indent: -0.19in; unicode-bidi: embed; vertical-align:
baseline; word-break: normal;">Other languages
preferred
How do I deliver
this?
We genuinely care about people and we show this through living out our
promise of True Hospitality each and every day. It’s what connects every
colleague in all IHG® hotels.
Each IHG® hotel brand delivers True
Hospitality in their own way, and at the heart of it all are specific,
core service skills.
-
style="direction: ltr; line-height: 120%; margin-bottom: 12pt; margin-left:
0.38in; margin-top: 0pt; text-align: left; text-indent: -0.38in; unicode-bidi:
embed; word-break: normal;">True Attitude: being caring,
wanting to make a positive difference, and building genuine connections
with guests
style="direction: ltr; line-height: 120%; margin-bottom: 12pt; margin-left:
0.38in; margin-top: 0pt; text-align: left; text-indent: -0.38in; unicode-bidi:
embed; word-break: normal;">True Confidence: having
the knowledge and skills to perform your role, and giving guests the confidence
that they can trust you, to help and support them during their
stay True Listening: focusing on what your guest is saying,
picking up on body language that is often overlooked, and understanding what
the guest wants and needs
style="direction: ltr; line-height: 120%; margin-bottom: 12pt; margin-left:
0.38in; margin-top: 0pt; text-align: left; text-indent: -0.38in; unicode-bidi:
embed; word-break: normal;">True Responsiveness: is about
providing guests with what they need, and doing so in a timely and caring
manner There’s so much more to the job than we can capture here.
It’s simply about creating great experiences, doing the right thing
and understanding people.
What you can expect
from us:
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range
of benefits designed to help you live your best work life – including a full
uniform, impressive room discounts and some of the best training in
the business.
Our mission is to welcome everyone and create
inclusive teams where we celebrate difference and encourage colleagues to bring
their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants
and employees without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming
different backgrounds, experiences, and perspectives.
IHG gives
every member of the team the room they need to belong, grow and make
a difference in a collaborative environment. We know that to work well, we need
to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle,
and workplace.
So, join us and you’ll become part of our
ever-growing global family.
Salary Range:
$110,000-120,000 USD
At IHG Hotels & Resorts, we are proud to be an equal opportunity
employer. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regard to an individual's, race, color,
ethnicity, national origin, religion, sex, sexual orientation, gender identity
or expression, age, disability, marital or familial status, veteran status
or any other characteristic protected by law.
